SoHSolar commented 9 months ago

Describe the bug

Restarted HA, its been running beautifully for months and now suddenly failed to initialise, then reinstalled and updated and now getting server error when putting in API details and account number.

Reproduction steps

Unable to input account and API details

Expected behaviour

I expected it to set my details and create the entities

Tariff Code

?

Integration Version

9.1.0

Home Assistant Version

11.2

Fresh Install?

After upgrading

Home Assistant Logs

None available due to restarting HA

Confirmation

[X] I confirm that I cannot find my solution within the documentation
[X] I confirm that I cannot find my solution within the FAQ

cunninr2 commented 9 months ago

I have same issue with message on configure screen reading - "Failed to connect to OE servers. Please try again later"

darrenaf commented 9 months ago

Same issue here. Gas reading stopped working after updating system last night, restarted all of HomeAssistant, now fails to read any of Octopus Sensors. Checked through history and it looks like the issue might be at Octopus. Thus morning around 2:55 the electric readings stopped recording. On restart I'm getting. Logger: homeassistant.config_entries Source: config_entries.py:402 First occurred: 08:32:25 (1 occurrences) Last logged: 08:32:25

Error setting up entry A-9E82EA4C for octopus_energy Traceback (most recent call last): File "/usr/src/homeassistant/homeassistant/config_entries.py", line 402, in async_setup result = await component.async_setup_entry(hass, self) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/config/custom_components/octopus_energy/init.py", line 83, in async_setup_entry await async_setup_dependencies(hass, config) File "/config/custom_components/octopus_energy/init.py", line 127, in async_setup_dependencies account_info = await client.async_get_account(config[CONFIG_MAIN_ACCOUNT_ID]) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/config/custom_components/octopus_energy/api_client/init.py", line 400, in async_get_account await self.async_refresh_token() File "/config/custom_components/octopus_energy/api_client/init.py", line 386, in async_refresh_token token_response_body = await self.async_read_response(token_response, url) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/config/custom_components/octopus_energy/api_client/init.py", line 1136, in async_read_response raise ServerError(msg) custom_components.octopus_energy.api_client.ServerError: DO NOT REPORT - Octopus Energy server error (https://api.octopus.energy/v1/graphql/): 502;

502 Bad Gateway

nginx

richardambridge commented 9 months ago

2023-12-05 08:32:34.977 ERROR (MainThread) [homeassistant.config_entries] Error setting up entry Account for octopus_energy Traceback (most recent call last): File "/usr/src/homeassistant/homeassistant/config_entries.py", line 402, in async_setup result = await component.async_setup_entry(hass, self) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/config/custom_components/octopus_energy/__init__.py", line 81, in async_setup_entry await async_setup_dependencies(hass, config) File "/config/custom_components/octopus_energy/__init__.py", line 125, in async_setup_dependencies account_info = await client.async_get_account(config[CONFIG_MAIN_ACCOUNT_ID]) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/config/custom_components/octopus_energy/api_client/__init__.py", line 344, in async_get_account await self.async_refresh_token() File "/config/custom_components/octopus_energy/api_client/__init__.py", line 329, in async_refresh_token async with client.post(url, json=payload) as token_response: File "/usr/local/lib/python3.11/site-packages/aiohttp/client.py", line 1141, in __aenter__ self._resp = await self._coro ^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/aiohttp/client.py", line 560, in _request await resp.start(conn) File "/usr/local/lib/python3.11/site-packages/aiohttp/client_reqrep.py", line 894, in start with self._timer: File "/usr/local/lib/python3.11/site-packages/aiohttp/helpers.py", line 721, in __exit__ raise asyncio.TimeoutError from None TimeoutError

OliveFinch commented 9 months ago

Same here

DariukaB commented 9 months ago

Same

bmsrecycle commented 9 months ago

I had the same problem where it went offline just after 4am but it has just come back online now at 9.15am.

hwb45 commented 9 months ago

Having the same problem, was ok after the upgrade then at 04:30 stopped working and after reboot, integration fails to initialise.

BottlecapDave commented 9 months ago

As per the message, this is a failure with the APIs and not the integration. Based on comments in https://github.com/BottlecapDave/HomeAssistant-OctopusEnergy/issues/605, this looks like it has now resolved.