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BranchMetrics / android-branch-deep-linking-attribution

The Branch Android SDK for deep linking and attribution. Branch helps mobile apps grow with deep links / deeplinks that power paid acquisition and re-engagement campaigns, referral programs, content sharing, deep linked emails, smart banners, custom user onboarding, and more.
https://docs.branch.io/pages/apps/android/
MIT License
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Google Ads conversions not working correctly #1166

Closed desmeit closed 2 months ago

desmeit commented 5 months ago

Describe the bug

We have a problem with Google Ads. It seems to be installed correctly, even if it took a long time until it was shown in analytics, but the installations are not correct. I see only 2 installs although Google Ads shows more than 160. I have done all the steps correctly:

I have two projects with the same issue.

There are two problems:

  1. first_open is ONLY displayed for IOS in Google Ads under Conversions. Android does not appear. I have recreated the link several times, waited, tried to import again. It does not work. Why does first_open not appear in Google Ads for Android?

  2. for our other app the first_open is also correctly imported as a conversion for Android in Google. But it still took days before anything was displayed in Branch. The clicks and costs seem to be correct, but the installations are definitely wrong. 2 instead of 160 are displayed. There seems to be a bug in the SDK. In Google Ads, it also only shows 2 for the branch conversion first_open. It seems it is reporting not correctly from the SDK.

By the way: Tik Tok is not reported at all. The Tik Tok support answered me as follows:

Postback logs from the MMP with the 'value' parameters passed to TikTok for the campaign IDs reported with the issue.

Overall, the integration of the advertising partners at Branch does not seem to work properly and the support does not seem to work either.

What can I do? Support is not answering. It seems there is an issue in the SDK which is reporting wrong installs to Google Ads.

https://github.com/RodrigoSMarques/flutter_branch_sdk/issues/292#issuecomment-1925307279

Steps to reproduce

  1. first_open is ONLY displayed for IOS in Google Ads under Conversions. Android does not appear. I have recreated the link several times, waited, tried to import again. It does not work. Why does first_open not appear in Google Ads for Android?

  2. for our other app the first_open is also correctly imported as a conversion for Android in Google. But it still took days before anything was displayed in Branch. The clicks and costs seem to be correct, but the installations are definitely wrong. 2 instead of 160 are displayed. There seems to be a bug in the SDK. In Google Ads, it also only shows 2 for the branch conversion first_open. It seems it is reporting not correctly from the SDK.

Expected behavior

Seeing Installs from Google Ads in Branch

SDK Version

flutter_branch_sdk 7.0.4

Make and Model

xxx

OS

xxx

Additional Information/Context

No response

RodrigoSMarques commented 5 months ago

@desmeit

The flutter plugin uses the SDK versions below. iOS - 3.0.1 Android - 5.8.2

It's not a problem with the Flutter plugin, as it is just a bridge between the native SDK and Flutter.

I will be closing your issue on Flutter.

github-actions[bot] commented 3 months ago

This issue has been automatically marked as stale due to inactivity for 60 days. If this issue is still relevant, please respond with any updates or this issue will be closed in 7 days. If you believe this is a mistake, please comment to let us know. Thank you for your contributions.

github-actions[bot] commented 2 months ago

This issue has been closed due to inactivity. If this issue is still relevant, please reopen it or create a new one. Thank you for your contributions.