Example of social media and email used in application and dg is confusing for users

[BrendonLau]

The example given in the application/ UG was having an email address under social media and the main email address under contact. It is confusing for the user as it is giving mixed signals on the purpose of storing email addresses and what is the difference between storing email address under social media or under contact.

[nus-se-script]

Team's Response

-Marked as IssueUnclear since it is unclear what the tester is arguing for. There are several angles to interpret this bug:

1. FeatureFlaw if the tester is arguing that email addresses should not be stored under social media
2. DocumentationBug if the tester is arguing that the example in the docs are not-contextualized and may confuse people.

The dev-team would like to point out that this should not be a FeatureFlaw since a person can have multiple email addresses with different email providers (@gmail.com, @example.com), but 1 main email they would like to use.

Furthermore, other social media platforms can also use a user's email as their username.

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We also would like to point out that the email addresses highlighted in the screenshot are different as well:

alexyeoh@example.com vs alexyeoh@gmail.com

which serves to further our point on using Social Media to contain details for other platforms.

Items for the Tester to Verify

:question: Issue response

Team chose [response.IssueUnclear]

• [ ] I disagree

Reason for disagreement: [replace this with your explanation]

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:question: Issue severity

Team chose [severity.Low] Originally [severity.Medium]

• [ ] I disagree

Reason for disagreement: [replace this with your explanation]

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