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BrightCanopy / BrightCanopy.github.io

Bright Canopy Blog
https://blog.brightcanopy.com
MIT License
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Mac/Chrome Freeze when switching tabs #2

Closed ahgold closed 9 years ago

ahgold commented 9 years ago

On Mac 10.9.5 and Chrome

Loading Firestorm was fast--less than 30 seconds to reach the login screen. After entering login information, login was also fast. As soon as the in-world view appeared and my avi started to rez, the view froze and remained frozen. I was unable to interact with the Firestorm UI or the Windows UI within the browser tab. Clicking the red X had no effect. I was able to close the browser tab, however, and the rest of my system seemed unaffected.

ahgold commented 9 years ago

On Mac 10.9.5 and Chrome

ahgold commented 9 years ago

Hi,

Ok— tried to test that.

In order to keep the little circles visible if I clicked out of a browser tab, I created a separate Chrome window to open FS in.

Hope that helps. Please let me know if there’s anything else I can do. …

On Apr 13, 2015, at 9:38 AM, Bright Canopy notifications@github.com wrote: > Great feedback! > > Those are different results than I've seen, so you've found something. Did > you happen to notice the small circles in the left-hand bottom corner? What > did they do when you were seeing the freeze? >

BrightCanopy commented 9 years ago

@ahgold Thanks for trying that. I'll ping Frame and bring them into the conversation.

BrightCanopy commented 9 years ago

More troubleshooting. Could you try again and see what CMD-OPT-j shows you in the error console. The client is a javascript app and hopefully will complain in some useful way when this happens.

BrightCanopy commented 9 years ago

I may have just reproduced this on Chrome/Linux. When I looked at the error console I saw errors for content blocked by my client, by my ad blocker specifically. (I know... but I have a good heart). I'll ad a reminder to turn off ad blockers to a section of tips on the demo page. We'll do the same in production someday with nice graphics and such. Extra points if we can block people from logging in until they've seen the tutorial.

cygnoir commented 9 years ago

Hi there. I was able to replicate this on Chrome/Mac, and I wasn't able to access the error console with CMD-OPT-j because the tab is completely frozen. The small circles in the left-hand corner were all filled and green, and my ad blocker was turned off.

BrightCanopy commented 9 years ago

Thanks, @cygnoir Was the working OK until you switched tabs?

cygnoir commented 9 years ago

Yes, it was working fine ... a bit laggy, but I was 5000+ miles from the server (as it helpfully told me).

ahgold commented 9 years ago

I turned off my adblocker in Chrome (I disabled it completely and restarted Chrome) and still had the complete frame-freeze when switching tabs.

cygnoir commented 9 years ago

I encountered the same tab freeze issue with Safari 8.0.5 (Yosemite 10.10.3).

BrightCanopy commented 9 years ago

@ahgold I think this is definitely a different problem from the adblocker thing. I understand that a native Mac client willl also be available soon. That solves this problem, but, of course, we want to see it work in browser too.

BrightCanopy commented 9 years ago

Another test. Does clicking on the small network circles make a difference after a freeze? I saw an apparent freeze on Linux after a tab switch which turned out to be related to a network dip on wifi. Just eliminating things.

Meantime, as a workaround to continue testing, please also try running the Frame tab in its own window.

ahgold commented 9 years ago

Yes! The FS window wakes up again if I click on the network circles. So this is not a crash or disconnect, just a visual tab freeze. Questions to follow up on:

BrightCanopy commented 9 years ago

OK. I think we can close this one. We're recovering from network hits. This can improve maybe by recovering on its own, but this should work for Pre Launch.