Newlines add an extra whitespace

[martinlatrille]

When adding a blank line in a template, there's a whitespace added in the blank lines when using the templates.

foo

bar

becomes:

foo
[space]
bar

https://gorgias.gorgias.io/app/ticket/7604304

[mondalaci]

This is actually quite frustrating. I have a template which contains:

Hi {{to.first_name}},
[enter]
[enter]

I'd like to use this template whenever I answer the first email in a Gmail thread, but this is what gets inserted:

Hi {{to.first_name}},
[enter][space]
[enter][space][this is the current cursor position]

So every time after I type h[tab], I need to hit an extra backspace.

[ghinda]

The current workaround is to use soft returns (Shift + Enter), instead of regular ones, when adding newlines in the editor. This prevents the extra whitespace from being added.

You'll have to update your existing templates to change the newlines where you don't want the whitespace to be added.

We're still looking for a permanent fix for this issue.

[mondalaci]

Thanks so much! This looks like a viable workaround.

[ghinda]

Now fixed in the latest version of the editor in the dashboard. The editor will now use <br> instead of <div>&nbsp;</div>, so empty newlines will not contain any whitespace.

This only applies to templates created or edited from now on. Previously created templates are not affected. Please note, the previous Shift + Enter workaround will not work anymore. In fact, using it will render newlines containing whitespace <div>&nbsp;</div>.