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BroadSoft-Xtended / BroadWorks-Dashboards-and-Discovery

This repository contains the BroadWorks Dashboards and Discovery components to extend BroadWorks data mining, reporting, and analysis capabilities.
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Call flow SVG not rendering #84

Closed natecriss closed 5 years ago

natecriss commented 5 years ago

We are able to view the SIP messages associated with a correlation ID in both the home section and the ID search section but when we attempt to view the SIP Ladder in the call flow nothing is displayed.

It looks like mscgen.js isn't being called or the mscgen code isn't being passed correctly (or at all) in our installation. The SVG generated contains the following error message:

This page contains the following errors: error on line 1 at column 1599: Extra content at the end of the document Below is a rendering of the page up to the first error.

and when viewed the source of the SVG is as follows:

<div id="__chart" class="mscgen_js" data-language="x-xu" style="display: inline-block;"> <svg version="1.1" id="mscgenjs__chart" class="mscgenjs__chart" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="16" height="82" viewBox="0 0 16 82"><defs><style type="text/css">svg.mscgenjs__chart{font-family:Helvetica,sans-serif;font-size:12px;font-weight:normal;font-style:normal;text-decoration:none;background-color:white;stroke:black;stroke-width:2}.mscgenjs__chart path, .mscgenjs__chart rect{fill:none}.mscgenjs__chart .label-text-background{fill:white;stroke:white;stroke-width:0}.mscgenjs__chart .bglayer{fill:white;stroke:white;stroke-width:0}.mscgenjs__chart line{}.mscgenjs__chart .return, .mscgenjs__chart .comment{stroke-dasharray:5,3}.mscgenjs__chart .inline_expression_divider{stroke-dasharray:10,5}.mscgenjs__chart text{color:inherit;stroke:none;text-anchor:middle}.mscgenjs__chart text.anchor-start{text-anchor:start}.mscgenjs__chart .arrow-marker{overflow:visible}.mscgenjs__chart .arrow-style{stroke-width:1}.mscgenjs__chart .arcrow, .mscgenjs__chart .arcrowomit, .mscgenjs__chart .emphasised{stroke-linecap:butt}.mscgenjs__chart .arcrowomit{stroke-dasharray:2,2}.mscgenjs__chart .box, .mscgenjs__chart .entity{fill:white;stroke-linejoin:round}.mscgenjs__chart .inherit{stroke:inherit;color:inherit}.mscgenjs__chart .inherit-fill{fill:inherit}.mscgenjs__chart .watermark{font-size:48pt;font-weight:bold;opacity:0.14}.mscgenjs__chart text.entity-text{font-weight:bold;}.mscgenjs__chart text.return-text{font-style:italic}.mscgenjs__chart path.note{fill:
natecriss commented 5 years ago

Additional information we have observed the same issue using the SIP plugin for both Kibana/ES 6.8 and 7.1.1.

Rakesh100908 commented 5 years ago

Could you please verify the IP and Port being used from tribenode.json ?

natecriss commented 5 years ago

It is set to the wrong IP address for sure... should it be the Kibana/ES server and is port 5555 correct?

natecriss commented 5 years ago

I don't have a service listening on 5555 either...

Rakesh100908 commented 5 years ago

It should be IP of bwlogcollector application which is required for Call Flow. Port 5555 should be ok.

natecriss commented 5 years ago

Thank you for your help!

changing the ip address in /usr/share/kibana/plugins/sip/tribenode.js to the IP address of the bwlogcollector resolved the issue.