The task involves integrating GAIA's auto-reply functionality with Sendpulse, replacing the previously used ManyChat, to optimize the communication processes across various platforms for different target audiences.
Manychat lacks the necessary feature to be integrated to Hermes, being it's lacking ability to get full conversation and incomplete webhook.
Problem
The current system lacks a robust integration of auto-reply functionalities through GAIA for managing communications across multiple audience types and platforms.
We still require intense resource operations in manychat.
Solutions
Implement Sendpulse and Hubspot as the WhatsApp API client to streamline the messaging process on Instagram, WhatsApp, and Facebook for different audience groups including confirmed guests, unconfirmed guests, partners, and prospective partners.
Measurement metrics
Resource allocation in Shift Management for Manychat or simillar platform
Rate of message forwarded to user in Slack with Hermes Integration.
Average response time on Manychat users.
Current measurements:
Resource allocation in Shift Management for Manychat or simillar platform = 1
Rate of message forwarded to user in Slack with Hermes Integration: No current measurements
Average response time on Manychat users: TBD
SLA
[ ] Resource allocation in Shift Management for Manychat or simillar platform: 0
100% Message from WA, IG, FB correctly forwarded to Slack according to its appropriate user type classification.
[ ] 100% message forwarded to hosting
[ ] 100% message forwarded to reservation
[ ] 100% message forwarded to business development
[ ] Average response time on Manychat users: <5 minutes
Updates:
2024-04-18: @vitomichael determined that the pricing of hubspot is significantly higher than Manychat.
Description
Problem
Solutions
Measurement metrics
Current measurements:
SLA
Updates:
Team member: