Fourth update / BV Go user experience improvements

[krisnaBukitVista]

Description

This project aims to streamline the user experience by consolidating the separate pages for Notifications and Messages into a single, unified Messages page. The combined page will include categorized messages about guests, properties, and support, ensuring all notifications are easily accessible in one place. Each message will be linked to its relevant section or page for further details.

Problem

• Fragmented User Experience Users must currently navigate between separate pages to access notifications and messages, which creates inefficiencies and confusion. The separation also limits the ability to quickly manage messages related to guests, properties, and support, leading to a disjointed user experience.
• Message Categorization Notifications are not clearly organized, making it challenging for users to distinguish between guest-related updates, property information, and support messages. This lack of clarity reduces user satisfaction and can result in missed important notifications.

Solution

• Unified Messages Page Centralized Messaging Hub: Combine Notifications and Messages into a single "Messages" page, where all communications are categorized into three sections:
  • Guest-Related Messages: Messages regarding bookings, payouts, updates, check-ins, etc.
  • Property-Related Messages: Newsletters, league updates, non-guest-related notifications.
  • Support Messages: Notifications regarding upcoming features and support-related updates.
• Message Categorization: Clear labels will be used for each message category to help users quickly navigate and find relevant information.
• Direct Links to Relevant Pages: Each message will still contain links to the appropriate sections of the platform, such as check-ins, payout details, or league updates, allowing users to quickly take action or view more information.

Measurement metrics

• User Feedback: Collect qualitative feedback on the new combined Messages page

SLA

• User Feedback: Collect qualitative feedback on the new combined Messages page, targeting 90% positive responses regarding clarity and ease of use.

[krisnaBukitVista]

depending on user research by kak Nadia and kak Dela