This project aims to streamline the user experience by consolidating separate pages for Notifications and Messages into a single "Messages" page.
Problem
Fragmented User Experience: Users currently have to navigate separate pages for notifications and messages, creating inefficiencies and confusion. It’s difficult to manage messages related to guests, properties, and support in a cohesive manner.
Unclear Message Categorization: Notifications are not clearly labeled, making it hard for users to differentiate between guest-related updates, property information, and support messages, which can lead to missed important notifications.
Solution
Unified Messages Page:
Create a single "Messages" page categorized into three sections:
Guest-Related Messages: Covers bookings, payouts, updates, and check-ins.
Property-Related Messages: Includes newsletters, league updates, and non-guest-related notifications.
Clear labels will help users quickly navigate and find relevant information.
Direct links will allow users to take immediate action, such as checking payout details or accessing property updates.
Measurement Metrics
User Feedback: Collect qualitative feedback on the new "Messages" page to assess user satisfaction, focusing on ease of use and clarity of communication.
SLA
User Feedback: Target 90% positive feedback regarding the ease of use and clarity of the unified "Messages" page.
Description
This project aims to streamline the user experience by consolidating separate pages for Notifications and Messages into a single "Messages" page.
Problem
Solution
Unified Messages Page:
Measurement Metrics
SLA