In the ongoing tale of Bukit Vista striving to become the market's top 1%, a new sidekick is being introduced to aid in the mission—David AI. While our trusty sidekick, Thea, has been adept at fielding general partner queries, there's been a gap in our narrative when it comes to financial inquiries. Enter David AI, the specialized hero for all finance-related conundrums. Sharing the same communication line as Thea, David AI will deftly tackle inquiries about payment details, invoices, and transaction histories, ensuring these issues don’t become distractions on Bukit Vista’s journey to triumph. By automating these complex finance interactions, David AI enhances our story by providing swift and precise answers that keep our partners satisfied and engaged.
Problem
As the protagonist in the hospitality industry's grand narrative, Bukit Vista faces certain antagonists in the form of unresolved financial queries that slow our quest towards the pinnacle of success. Our current hero, Thea AI, valiantly manages general inquiries but leaves a weakness exposed in the realm of financial questions. This inefficiency drags our momentum, causing delays and detracting from partner satisfaction—hampering us in our battle against non-BV competitors. Without David AI's specialization, the burden on human support intensifies, and any gainful insights and quick resolutions are imperiled, threatening our ascent to the illustrious rank of the top 1%.
Solution
Develop David AI as a specialized system focused on handling finance-related inquiries.
Analyze all historical messages to identify and categorize common finance-related queries.
Coordinate with David (finance team) to build a comprehensive knowledge base for AI responses.
Develop a tool to extract relevant data from internal finance systems and integrate it into David AI’s responses.
Ensure smooth alternating between Thea and David in responding to inquiries on the same contact number, depending on the nature of the query.
Measurement metrics
Smooth Alternation Rate: Measure the percentage of inquiries where Thea and David alternate smoothly
Tool Reliability: Measure the uptime and functionality of the tool that extracts data for David AI
SLA
Alternating Accuracy: Ensure 80% inquiries are correctly routed between Thea and David, with proper sign-off (Thea for general inquiries, David for finance).
Tool Uptime: Guarantee the tool for finance data extraction has 85% uptime to ensure David AI’s reliability.
Description
In the ongoing tale of Bukit Vista striving to become the market's top 1%, a new sidekick is being introduced to aid in the mission—David AI. While our trusty sidekick, Thea, has been adept at fielding general partner queries, there's been a gap in our narrative when it comes to financial inquiries. Enter David AI, the specialized hero for all finance-related conundrums. Sharing the same communication line as Thea, David AI will deftly tackle inquiries about payment details, invoices, and transaction histories, ensuring these issues don’t become distractions on Bukit Vista’s journey to triumph. By automating these complex finance interactions, David AI enhances our story by providing swift and precise answers that keep our partners satisfied and engaged.
Problem
As the protagonist in the hospitality industry's grand narrative, Bukit Vista faces certain antagonists in the form of unresolved financial queries that slow our quest towards the pinnacle of success. Our current hero, Thea AI, valiantly manages general inquiries but leaves a weakness exposed in the realm of financial questions. This inefficiency drags our momentum, causing delays and detracting from partner satisfaction—hampering us in our battle against non-BV competitors. Without David AI's specialization, the burden on human support intensifies, and any gainful insights and quick resolutions are imperiled, threatening our ascent to the illustrious rank of the top 1%.
Solution
Measurement metrics
SLA