This project will create a real-time onboarding tracker for property owners to monitor each stage of the onboarding process with Bukit Vista. Through a card-based interface, owners can see task progress, team contributions (marketing, operations, pricing), and provide targeted feedback. This transparent system aims to build trust, reduce status inquiries, and enhance the owner experience from the start.
Problem
Currently, property owners lack visibility into the onboarding process, leading to frequent requests for updates. This lack of transparency can result in diminished confidence and trust in Bukit Vista’s operations during the initial partnership stage. Additionally, owners do not have a way to provide feedback specific to each onboarding phase, leaving them feeling disconnected from the process.
Solution
Develop a digital onboarding progress tracker displayed in a card-based format that provides:
Updates on each phase of the onboarding process, from start to completion.
Clear attribution of tasks to specific teams (marketing, operations, pricing) to emphasize a structured, advanced system.
An option for property owners to give feedback or request more details for specific tasks, fostering a sense of control and partnership.
A visually intuitive interface that empowers owners with transparency and reduces the need for ongoing status inquiries.
Measurement Metrics
Owner Satisfaction Score: Conduct a survey to assess the owners' satisfaction with the onboarding transparency and progress updates.
SLA
Owner Satisfaction: Reach a 75% satisfaction score in owner feedback surveys regarding the onboarding experience after the first quarter.
Description
This project will create a real-time onboarding tracker for property owners to monitor each stage of the onboarding process with Bukit Vista. Through a card-based interface, owners can see task progress, team contributions (marketing, operations, pricing), and provide targeted feedback. This transparent system aims to build trust, reduce status inquiries, and enhance the owner experience from the start.
Problem
Currently, property owners lack visibility into the onboarding process, leading to frequent requests for updates. This lack of transparency can result in diminished confidence and trust in Bukit Vista’s operations during the initial partnership stage. Additionally, owners do not have a way to provide feedback specific to each onboarding phase, leaving them feeling disconnected from the process.
Solution
Develop a digital onboarding progress tracker displayed in a card-based format that provides:
Measurement Metrics
SLA