Closed person112237512951 closed 2 years ago
Note: I have tried installing the VS redistributable and updated my java version
Hi, thanks for the issue report. It seems like this is related to the SSL handshake. Please try some research in this topic and see which possible solutions you can apply, e.g. like described in this article: https://blog.hubspot.com/website/ssl-handshake-failed The launcher/updater connect to a HTTPS website which uses a SSL/TLS connection.
Closing this issue due to inactivity and possibly caused by the endusers' installed SSL certificates, bad VPN or an outdated or infected OS.
I believe this has to do with the updater full message syntax:
schannel: failed to receive handshake, SSL/TLS connection failed
Then a second pop up error comes up saying:
Critical Startup Failure
An unexpected error occurred: Application updater (location {file in my appdata temp folder}) exited unexpectedly with return volue 1. Please consult the log file for more information
This is reflected in the log file: `[2022-05-09 22:28:59.674] [49544] [info] Initializing launcher v1.10... [2022-05-09 22:28:59.674] [49544] [info] Getting application updater resource... [2022-05-09 22:28:59.676] [49544] [info] Performing application update check... [2022-05-09 22:29:02.585] [49544] [info] Application updater process output: % Total % Received % Xferd Average Speed Time Time Time Current Dload Upload Total Spent Left Speed
0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0 0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0 0 0 0 0 0 0 0 0 --:--:-- 0:00:01 --:--:-- 0
[2022-05-09 22:29:02.585] [49544] [error] An unexpected error occurred: Application updater (location: C:\Users{user account}AppData\Local\Temp\a1e3-14e7-6617-050f") exited unexpectedly with return value 1. Please consult the log file "Launcher.log" for more information.`