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BusinessUSA / BusinessUSA-Usability-Feedback

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Could not find Help #38

Open jeeznews opened 9 years ago

jeeznews commented 9 years ago

Initially looked in vain for a way of getting help. When I initially clicked on "support," I got only an option to request an appointment. About five minutes later, I got the option of at least clicking "back." the menu tab appeared. At one point, the Support Center appeared, but when I hit the back button to see how I had gotten there and tried to go forward again, the Support Center no longer was there.

MagsStew commented 9 years ago

I agree. I failed the entire section for Help>Support Center. I could not find any of the items. I tried to:

  1. Navigate - no luck
  2. Search and received over 177K results. Implementing Key Match in search will improve user experience.
  3. Site Map - no luck
  4. Contact Us - Ask A Question - Submit Feedback does not have a link to submit.
ScatterToo commented 9 years ago

Similar results - no "Help" link anywhere. I had to type in the url