Open joachimweyl opened 3 months ago
ESI is a hardware isolation project built on top of OpenStack that allows multiple bare metal node owners to collaborate to form a single bare metal cloud. Owners have exclusive use of their nodes, and can also lease their nodes out to lessees.
Documentation describing the use of ESI can be found here. Please feel free to ask questions regarding ESI, but if the question is complex or the ESI developers are busy, we may ask you to create an issue for tracking purposes.
@Milstein what will be involved in creating an ESI section in the OSTicket that you have setup?
@naved001 & @tzumainn please review the wording we would use for the description of the slack channel and the second half as a post to the slack channel once the OSTicket for ESI is setup. You can find the wording above in a comment here.
So, I think I'd prefer something that feels less like a wall and feels more like an open source community - something like "Please feel free to ask questions regarding ESI, but if the question is complex or the ESI developers are busy, we may ask you to create an issue for tracking purposes."
I have a few reasons for this:
I know there are specific cases that people were thinking of that prompted this discussion, and I 100% agree that those cases deserved the creation of an issue and a formalized communication process. But I've also dealt with a lot of users who were much easier to deal with, and I don't want them to feel unwelcome.
Updated wording to incorporate this change.
@Milstein what server are the other email addresses on OSTicket using? Can we use the same system that they are using?
@joachimweyl: They are set up by Jim for individual ticket email addresses such as help@nerc.mghpcc.org and help@nese.mghpcc.org, which require "Incoming Mailbox setup" with OAuth settings (we don't have visibility of Unique Client Secret)
It is blocked awaiting Jim's response.
Motivation
There are a few reasons that it would be best to handle the majority of our ESI question via OSTicket instead of slack.
Completion Criteria
Ability for ESI users to ask questions in a ticketing system. @tzumainn & @naved001 have access to responding to questions in ticketing system.
Description
#esi
slack channel descriptionCompletion dates
Desired - 2024-07-10 Required - TBD