Smartsheet: Add FAQ callout to Service request form

[jillian-hammer]

User story

As a ReportStream Support team member, I want users to review the FAQ prior to submitting a service request so that users can self-serve their needs if possible prior to contacting the support team.

Background & context

In Q3, the WebX team design team coordinated with Sharon to add a callout to relevant FAQ sections above the service request (see below). However, the design/content was added to the OLD form (called "Contact us" in Smartsheet). This ticket captures the work of adding the finalized "design" (Smartsheet formatting) and content to the NEW service request form.

Private Zenhub Image

Open questions

• Do we have edit permissions on the relevant service request form?

Working links

• OLD Smartsheet form: Finalized Design and content (use this to copy/paste into new service request form)
• NEW Smartsheet form: Latest service request form. Need edit permissions from Sharon and team.

Acceptance criteria

• [ ] Design and content from the OLD Smartsheet form copied into the new service request form
• [ ] Links to FAQ sections are tested and working
• [ ] Notify Support team for awareness

[jillian-hammer]

FYI @audreykwr created this ticket for you and @jakefishbein-navapbc as an open item I didn't get to before the transition