Launch test for improving response time

[audreykwr]

Problem statement

We identified potential priorities and exploring areas we need to learn more about. Speeding up the responses we get from users was one of those priorities. We have finalized the templates to prepare for a test phase when we are next in touch with an unconnected STLT.

What you need to know

• Onboarding Journey Improvement Synthesis
• Improving response time proposal
• Template content drafts

Acceptance criteria

• [ ] Sync with Glenn on what STLTs to use for test and where to track
• [ ] Send first email from templates

[jillian-hammer]

For posterity, here are the links for the email graphic assets (cc @audreykwr):

• Figma
• Exported PNG assets on Sharepoint

[chris-kuryak]

Waiting on Glenn to send out first one