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CDCgov / prime-simplereport

SimpleReport is a fast, free, and easy way for COVID-19 testing facilities to report results to public health departments.
https://simplereport.gov
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RESEARCH: Understanding support team needs #3468

Open Rebecca-LM opened 2 years ago

Rebecca-LM commented 2 years ago

Design challenge/problem statement

SimpleReport support staff have specific needs around accessing useful information from our static site, and being able to perform support tasks on the back end of our SR app. How might we learn from them directly about their needs, in order to optimize the information and tools we provide.

Evidence (what do we know about this problem?)

Currently, support staff rely heavily on the user guide PDF vs. leveraging web-based tools. The SR app support functionality can also be improved.

Hypotheses

Direct conversations with support team leads and staff could provide useful insight to inform improvements to SR app and static site info.

Action items

kenieh commented 2 years ago

5/12 discussion: