Customer Support ID Verification Email Template: Remove link to Calendly

jayna-SkylightDigital commented 2 days ago

Why should we do this?

Users cannot schedule identity verification calls through Calendly due to a service interruption for the Customer Support team.
We want to ensure users have a clear and functional way to reach Customer Support to schedule these calls.

User story

As a New SimpleReport User I want to schedule an identity verification call with Customer Support so that I can complete onboarding and begin using SimpleReport.

Action Requested

Update the "ORGANIZATION_ID_VERIFICATION_REMINDER" to remove the blue "Schedule identity verification" button. (screenshot is attached for reference)
Replace the button with the following text: "Reach out to the support@simplereport.gov email address to schedule an appointment for assistance with identity verification."

Acceptance Criteria

Requested text changes have been made to the SendGrid email template.

Additional Context

SendGrid > Dynamic Templates > ORGANIZATION_ID_VERIFICATION_REMINDER https://mc.sendgrid.com/dynamic-templates

URL for the ORGANIZATION_ID_VERIFICATION_REMINDER template: https://mc.sendgrid.com/dynamic-templates/d-609321a63983416face1b032599202a4/version/99a0044c-384c-41f7-a881-8561bea70eaf/editor

Screenshot of the existing SendGrid template is below for reference: ORGANIZATION_ID_VERIFICATION_REMINDER

emyl3 commented 7 hours ago

@jayna-SkylightDigital Does this look good? This requires no code changes so once I hit save this should be the new reminder email. Let me know if it is OK to save! Thank you!!

jayna-SkylightDigital commented 5 hours ago

@emyl3 Looks good to me! 👍

emyl3 commented 5 hours ago

Saved! Thank you! The updated version should now be live.

CDCgov / prime-simplereport