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CDCgov / trusted-intermediary

Bringing together healthcare providers by reducing the connection burden.
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Update incident response process to isolate per-incident communication so the main channel doesn't become too cluttered. #1325

Closed scleary1cs closed 1 week ago

scleary1cs commented 1 month ago

DevEx/OpEx

Update incident response process to isolate per-incident communication so the main channel doesn't become too cluttered (e.g. a temporary room or thread; possibly created via PagerDuty; as a way to handle multiple in-progress incidents).

Tasks

Additional Context

Add any other context or screenshots about the work here.

csweet92 commented 1 month ago

I'm happy to take this one

csweet92 commented 3 weeks ago

I added a call out to this block about creating Slack threads for multiple incidents https://www.notion.so/flexion-cdc-ti/Process-92fb2c124c4146faa69429ec017902b0?pvs=4#240ccfc9d5854a36bfefda40640f7b32

saquino0827 commented 2 weeks ago

Here is a link to the block with the updates: https://www.notion.so/flexion-cdc-ti/Process-92fb2c124c4146faa69429ec017902b0?pvs=4#10b5955365f580149c39e88331bf882e

saquino0827 commented 2 weeks ago

I reviewed the section and this change looks good.

pluckyswan commented 2 weeks ago

Section looks good.