Index Analytics Engagement

[scleary1cs]

Story

As a hospital or PHL, so I can notify the Intermediary team of an ETOR service issue, I need to be able to submit tickets via the ReportStream Help Desk.

Pre-conditions

n/a

Acceptance Criteria

• [ ] Hospital and PHLs using ReportSteam ETOR are able to submit tickets via the ReportStream Help Desk.

Tasks

Research

• [ ] Research work needed to complete the story
• [ ] Foundational: High-level research that will support this and future efforts

Engineering

• [ ] Engineering work needed to complete the story
• [ ] Foundational: Technical runway work to support this and future efforts

Definition of Done

• [ ] Documentation tasks completed
  • [ ] Documentation and diagrams created or updated
  • [ ] ADRs (/adr folder)
  • [ ] Main README.md
  • [ ] Other READMEs in the repo
  • [ ] If applicable, update the ReportStream Setup section in README.md
  • [ ] Threat model updated
  • [ ] API documentation updated
• [ ] Code quality tasks completed
  • [ ] Code refactored for clarity and no design/technical debt
  • [ ] Adhere to separation of concerns; code is not tightly coupled, especially to 3rd party dependencies
• [ ] Testing tasks completed
  • [ ] Load tests passed
  • [ ] Additional e2e tests created
  • [ ] Additional RS e2e assertions created in the rs-e2e project for any new transformations. Includes improvements to the assertion code required to make the new assertions
• [ ] Build & Deploy tasks completed
  • [ ] Build process updated
  • [ ] API(s) are versioned
  • [ ] Feature toggles created and/or deleted. Document the feature toggle
  • [ ] Source code is merged to the main branch

Note: Please remove any DoD items that are not applicable

Research Questions

• Optional: Any initial questions for research

Decisions

• Optional: Any decisions we've made while working on this story

Notes

• Optional: Any reference material or thoughts we may need for later reference

[scleary1cs]

Need greenlight from Manjula to start.