CDCgov / trusted-intermediary

Bringing together healthcare providers by reducing the connection burden.

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For the MVP, there will be a minimum SLA established between each intermediary, the PHLs, and the HCOs. #620

Open scleary1cs opened 1 year ago

scleary1cs commented 1 year ago

Story

As a user of CDC ETOR Services, so that I understand how and when issues will be handled, I need a defined agreement outlining what the response times are to issues as they occur

Acceptance Criteria

[ ] SLA is written, approved, and implemented

Tasks

[x] SLA is drafted
[ ] Draft is Approved
[ ] Index Analytics team is briefed on changes
[ ] SLA is public facing on ReportStream website

Research

[ ] Research work needed to complete the story
[ ] Foundational: High-level research that will support this and future efforts

Engineering

[ ] Engineering work needed to complete the story
[ ] Foundational: Technical runway work to support this and future efforts

Decisions

Optional: Any decisions we've made while working on this story

Notes

Optional: Any reference material or thoughts we may need for later reference
MVP-REQ-16

scleary1cs commented 1 year ago

This Story helps complete the requirement: MVP-REQ-16 - For the MVP, there will be a minimum SLA established between each intermediary, the PHLs, and the HCOs

scleary1cs commented 1 year ago

This Story helps complete the requirement: MVP-REQ-16 - For the MVP, there will be a minimum SLA established between each intermediary, the PHLs, and the HCOs

nvcllns commented 10 months ago

Preliminary alignment between two-owning CDC groups underway, working draft at: https://cdc-my.sharepoint.com/:w:/g/personal/uwx1_cdc_gov/ESXA2IqobH5HvjNA7W0dVGABgbIB2leXWCMh01DLjD4nrQ?e=4%3A5IglsO&fromShare=true&CID=887D0340-1A0C-4087-8338-7DACA1857EDB&wdLOR=c5138FA04-B90A-4979-BE90-BB658460342B

scleary1cs commented 8 months ago

@Adrian-Brewster can we work together on updating this story? Wanting to get this into Sprint 33.

Adrian-Brewster commented 8 months ago

The latest update on this is that after determining that the proposed draft SLA has stricter parameters than what the current SLA the Index analytics folks are operating off of, we need CDC approval and implementation of the shorter response times on the Index Analytics contract. Natalie emailed Tim Best at CDC and has not received a response. Rebecca is going to take over this with hopes that a govie to govie poke will yield better results.

scleary1cs commented 8 months ago

Should this be considered blocked?

scleary1cs commented 6 months ago

As of 04/16: note from Rebecca on "Weekly CDC RS ETOR Program Meeting : 04/16/2024" call:

-"SLA update (Rebecca, Mo) - Currently in clearance"