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CDLUC3 / dmptool

DMPTool version of the DMPRoadmap codebase
https://dmptool.org
MIT License
59 stars 13 forks source link

Submitting a ticket while not logged in causes duplicate tickets to be created #615

Open bofstein opened 5 months ago

bofstein commented 5 months ago

Describe the bug When users submit a ticket through the contact form while not logged in, duplicate tickets appear in the system.

To Reproduce

  1. Go to https://dmptool.org/contact-us
  2. Do not log in
  3. Fill out the form
  4. Open Freshdesk as a UC3 agent
  5. Observe the two tickets that have been created

Expected behavior Only one ticket should be created per form submission

Screenshots image

Additional context Most tickets seem to come in as duplicates, sometimes even triplicates. There could be additional causes or factors as well.