Contact info (could be your nick name in our Wechat group) (required): CITA wechat group, you can add my Wechat if you want more info (Dustin Wang)
Job Summary
Verifone are seeking an Applications Engineer to work as part of its Cloud Services Team to support and maintain the various applications within its payment environment. These environments, hosted in both public and private cloud, are designed to process millions of transactions each day. To achieve this the company offers 24/7 services with strict service availability and service level agreements. The primary focus for this role will be to assist in the smooth operation of Verifone’s PaaS business strategy, as part of a team providing point of contact for all production Payment Gateway support issues or technical questions. The role involves working closely with the Technical Helpdesk, Delivery teams and other technology providers to manage and resolve requests, incidents and problems escalated from the Helpdesk and IT Operations Center (ITOC). Dependent on Business requirements, the scope of this role and working hours may change.
Working hours is Monday to Friday, 9:00 – 5:00pm NZST. Ad-hoc support may be required outside of these hours dependent on business requirements. Once sufficient experience gained, there may be a requirement to participate in a formal out-of-hours on-call support rotation, depending on business requirements. The on-call rotation, if implemented, would cover 24/7/365, including weekends and public holidays.
Reporting to the APAC Team Lead, the successful applicant will be working in a fast-moving managed service environment so must be flexible and be able to multi-task between resolving support issues and working on projects to meet the company’s long-term goals. The Verifone Cloud Services Team spans across multiple locations, some international travel may be required and therefore the candidate must possess a valid passport.
Essential duties and responsibilities:
Support end-users in the functionality of Gateway applications and its components
Manage, triage, prioritise, investigate and solve Gateway application related requests and incidents escalated from the Technical Helpdesk, ITOC or customers
Work alongside Cloud-Ops, Development and Infrastructure Teams to support scripting the automation for building and deploying applications
Recommend improvements and optimizations to improve the overall reliability, performance and cost of the VCS platform
Implement continual improvement of gateway application, database and service architecture and monitoring
Complete acceptance testing of new releases and patches, providing technical feedback to Development and QA Teams
Manage deployment of system changes and maintenance tasks during specified maintenance windows
Provide 24/7/365 on-call support by responding to escalations, alerts, incidents and problems that affect the environment and payment systems the team is responsible for
Complete BAU tasks, escalating where exceptions occur
Develop and implement new BAU tasks and manage change within BAU task procedures.
Maintaining of technical documentation
Review documentation and change control for technical accuracy
Preparation of technical documentation and SLA reporting.
Provide input into the development and application of policies and procedures
Fulfil business request and Customer boarding requirements
Liaise with internal Cloud Services Teams – 24/7 ITOC, Networking, Infrastructure and Database-Infrastructure and external Verifone Teams - Development, QA and Security & Compliance teams
Provide out of hours on-call support for the managed services as part of a rota
Perform Capacity planning
Perform OS patching
Create of internal and Customer/Business Management Information
Respond to Customer RFPs
Apply a sense of urgency, commitment and focus on the right priorities in developing solutions in a timely fashion
Participate in product evaluation initiatives including feature analysis and system trade-offs
Provide support and input for PCI audits and security compliance
Expectations
Works to delivery enterprise quality, on time
Ability to participate in design and architect of technical solutions
Seeks out opportunities to improve own and team performance
Recommends potential improvements in infrastructure, automation, processes or services and is prepared to manage change
Demonstrates initiative when resolving incidents or problems
Monitors and follows up outstanding issues
Ability to work in cross cultural environment.
Ability to manage risks
Fast learning curve
Self-motivated and accountable
Should possess excellent communication skills to interact with various stakeholders of the project
Effectively apply critical thinking and technical expertise to guide the team
Good team player
Process compliance
Knowledge, Skills and Experience
Minimum 3 years of applications support experience in production environments running on Linux – RedHat highly preferred
Strong confidence utilising Linux/Unix, using CLI, scripting
Strong confidence utilising databases, querying and troubleshooting incidents, working alongside Infrastructure DBAs as required
Working experience in a hosted service environment running mission critical non-stop applications
Experience and confidence in supporting production applications in private and public cloud environments
Experience in Release Management, planning and deployment
Experience following change management and incident management processes
Experience providing on-call support
Experience of using ITSM toolsets (supporting change, incident and problem management functions)
Knowledge of Enterprise monitoring systems
Experience supporting major change projects and initiatives
Knowledge of security best practices
Strong written and verbal English communication skills
Strong problem solving and analytical skills
Effective time management skills and ability to work both independently and with others
Solid knowledge of current internal and external IT industry standards, practices and methodologies
An understanding of network topology, load-balancers, firewalls
An understanding of PKI infrastructure, certificates and their management
Knowledge/ Experience – Preferred
Working knowledge in PostgreSQL
Exposure to SVP environments (performance / stress-testing)
Working knowledge of Puppet, Ansible, Git / Bitbucket – good to have
Red-Hat Linux or equivalent certifications
Knowledge of automation and Dev-Ops fundamentals is preferred
Exposure to payment gateway architecture/applications highly desirable
Knowledge of Java, Python, Mapd,, XML, web services, SOAP UI, SNOW.
Knowledge of centralised logging solutions (Splunk, ELK)
ITIL Foundation certification
Knowledge of REDIS, Graph DB
Knowledge of card payments industry
Knowledge of PCI compliance and PCI audits
Exposure to other database technologies and operating systems beneficial
Attributes
Skilled in analyzing, researching, understanding and resolving complex issues
Positive attitude, dogmatic with attention to detail
Ability to work individually as well as to work with others in the team
Verifone is proud to be an Equal Opportunity Employer.
Job Summary
Verifone are seeking an Applications Engineer to work as part of its Cloud Services Team to support and maintain the various applications within its payment environment. These environments, hosted in both public and private cloud, are designed to process millions of transactions each day. To achieve this the company offers 24/7 services with strict service availability and service level agreements. The primary focus for this role will be to assist in the smooth operation of Verifone’s PaaS business strategy, as part of a team providing point of contact for all production Payment Gateway support issues or technical questions. The role involves working closely with the Technical Helpdesk, Delivery teams and other technology providers to manage and resolve requests, incidents and problems escalated from the Helpdesk and IT Operations Center (ITOC). Dependent on Business requirements, the scope of this role and working hours may change.
Working hours is Monday to Friday, 9:00 – 5:00pm NZST. Ad-hoc support may be required outside of these hours dependent on business requirements. Once sufficient experience gained, there may be a requirement to participate in a formal out-of-hours on-call support rotation, depending on business requirements. The on-call rotation, if implemented, would cover 24/7/365, including weekends and public holidays.
Reporting to the APAC Team Lead, the successful applicant will be working in a fast-moving managed service environment so must be flexible and be able to multi-task between resolving support issues and working on projects to meet the company’s long-term goals. The Verifone Cloud Services Team spans across multiple locations, some international travel may be required and therefore the candidate must possess a valid passport.
Essential duties and responsibilities:
Support end-users in the functionality of Gateway applications and its components Manage, triage, prioritise, investigate and solve Gateway application related requests and incidents escalated from the Technical Helpdesk, ITOC or customers Work alongside Cloud-Ops, Development and Infrastructure Teams to support scripting the automation for building and deploying applications Recommend improvements and optimizations to improve the overall reliability, performance and cost of the VCS platform Implement continual improvement of gateway application, database and service architecture and monitoring Complete acceptance testing of new releases and patches, providing technical feedback to Development and QA Teams Manage deployment of system changes and maintenance tasks during specified maintenance windows Provide 24/7/365 on-call support by responding to escalations, alerts, incidents and problems that affect the environment and payment systems the team is responsible for Complete BAU tasks, escalating where exceptions occur Develop and implement new BAU tasks and manage change within BAU task procedures. Maintaining of technical documentation Review documentation and change control for technical accuracy Preparation of technical documentation and SLA reporting. Provide input into the development and application of policies and procedures Fulfil business request and Customer boarding requirements Liaise with internal Cloud Services Teams – 24/7 ITOC, Networking, Infrastructure and Database-Infrastructure and external Verifone Teams - Development, QA and Security & Compliance teams Provide out of hours on-call support for the managed services as part of a rota Perform Capacity planning Perform OS patching Create of internal and Customer/Business Management Information Respond to Customer RFPs Apply a sense of urgency, commitment and focus on the right priorities in developing solutions in a timely fashion Participate in product evaluation initiatives including feature analysis and system trade-offs Provide support and input for PCI audits and security compliance
Expectations
Works to delivery enterprise quality, on time Ability to participate in design and architect of technical solutions Seeks out opportunities to improve own and team performance Recommends potential improvements in infrastructure, automation, processes or services and is prepared to manage change Demonstrates initiative when resolving incidents or problems Monitors and follows up outstanding issues Ability to work in cross cultural environment. Ability to manage risks Fast learning curve Self-motivated and accountable Should possess excellent communication skills to interact with various stakeholders of the project Effectively apply critical thinking and technical expertise to guide the team Good team player Process compliance
Knowledge, Skills and Experience
Minimum 3 years of applications support experience in production environments running on Linux – RedHat highly preferred Strong confidence utilising Linux/Unix, using CLI, scripting Strong confidence utilising databases, querying and troubleshooting incidents, working alongside Infrastructure DBAs as required Working experience in a hosted service environment running mission critical non-stop applications Experience and confidence in supporting production applications in private and public cloud environments Experience in Release Management, planning and deployment Experience following change management and incident management processes Experience providing on-call support Experience of using ITSM toolsets (supporting change, incident and problem management functions) Knowledge of Enterprise monitoring systems Experience supporting major change projects and initiatives Knowledge of security best practices Strong written and verbal English communication skills Strong problem solving and analytical skills Effective time management skills and ability to work both independently and with others Solid knowledge of current internal and external IT industry standards, practices and methodologies An understanding of network topology, load-balancers, firewalls An understanding of PKI infrastructure, certificates and their management
Knowledge/ Experience – Preferred
Working knowledge in PostgreSQL Exposure to SVP environments (performance / stress-testing) Working knowledge of Puppet, Ansible, Git / Bitbucket – good to have Red-Hat Linux or equivalent certifications Knowledge of automation and Dev-Ops fundamentals is preferred Exposure to payment gateway architecture/applications highly desirable Knowledge of Java, Python, Mapd,, XML, web services, SOAP UI, SNOW. Knowledge of centralised logging solutions (Splunk, ELK) ITIL Foundation certification Knowledge of REDIS, Graph DB Knowledge of card payments industry Knowledge of PCI compliance and PCI audits Exposure to other database technologies and operating systems beneficial
Attributes
Skilled in analyzing, researching, understanding and resolving complex issues Positive attitude, dogmatic with attention to detail Ability to work individually as well as to work with others in the team Verifone is proud to be an Equal Opportunity Employer.