Console does not fetch error information for some workflows occasionally and we cannot submit ACDCs

[haozturk]

As discussed many times, occasionally error info is not available on the console for a small subset of workflows. For now, we're solving the issue by restarting the server. We need to understand what's the real issue. Here are some examples from today: https://dmytro.web.cern.ch/dmytro/cmsprodmon/workflows.php?prep_id=task_SUS-RunIISummer20UL17wmLHEGEN-00066 https://dmytro.web.cern.ch/dmytro/cmsprodmon/workflows.php?prep_id=ReReco-Run2016D-DisplacedJet-HIPM_UL2016_MiniAODv2-00001 https://dmytro.web.cern.ch/dmytro/cmsprodmon/workflows.php?prep_id=task_B2G-RunIIFall17wmLHEGS-04088 https://dmytro.web.cern.ch/dmytro/cmsprodmon/workflows.php?prep_id=task_B2G-RunIISummer15wmLHEGS-05159 https://dmytro.web.cern.ch/dmytro/cmsprodmon/workflows.php?prep_id=task_B2G-RunIISummer15wmLHEGS-05221 https://dmytro.web.cern.ch/dmytro/cmsprodmon/workflows.php?prep_id=task_B2G-RunIISummer20UL17wmLHEGEN-01112 https://dmytro.web.cern.ch/dmytro/cmsprodmon/workflows.php?prep_id=task_B2G-RunIISummer20UL17wmLHEGEN-01158 https://dmytro.web.cern.ch/dmytro/cmsprodmon/workflows.php?prep_id=task_SUS-RunIISummer16FSPremix-00229 https://dmytro.web.cern.ch/dmytro/cmsprodmon/workflows.php?prep_id=task_HIG-RunIISummer20UL18wmLHEGEN-01565 https://dmytro.web.cern.ch/dmytro/cmsprodmon/workflows.php?prep_id=task_BPH-RunIISummer20UL16pLHEGEN-00023 https://dmytro.web.cern.ch/dmytro/cmsprodmon/workflows.php?prep_id=ReReco-Run2016D-DisplacedJet-HIPM_UL2016_MiniAODv2-00001 @hbakhshi FYI