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COPIM / open-book-collective

A platform to assist Open Access book publishers in their engagements with scholarly libraries and other stakeholders
Apache License 2.0
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Reset your password email not received #100

Closed moananddrone closed 1 year ago

moananddrone commented 1 year ago

It has been confirmed that there is an account in the OBC platform for kevin@openbookcollective.org, but upon attempting to reset the password, no email is yielded.

ajrbyers commented 1 year ago

Is the account active?

joedeville commented 1 year ago

@ajrbyers I think that the issue is that the activation email wasn't received. Is that right @moananddrone ?

ajrbyers commented 1 year ago

I've tested reset password and its sending ok... the registration form however was broken because the registration email template had been deleted.

moananddrone commented 1 year ago

On 2023-10-18 10:09, joedeville wrote:

@ajrbyers [1] I think that the issue is that the activation email wasn't received. Is that right @moananddrone [2] ?

-- Reply to this email directly, view it on GitHub [3], or unsubscribe [4]. You are receiving this because you were mentioned.Message ID: @.***>

Links:

[1] https://github.com/ajrbyers [2] https://github.com/moananddrone [3] https://github.com/COPIM/open-book-collective/issues/100#issuecomment-1768017939 [4] https://github.com/notifications/unsubscribe-auth/AEOSJ5YLNTIDWT4ACWXZC5TX76MELAVCNFSM6AAAAAA6CGP2WWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTONRYGAYTOOJTHE

This was the case (i.e. no email was received when following the 'forgot password' link).

Making the perhaps misinformed assumption that it is related, I have subsequently received a notification about a CMS update, but can still not login.

Many thanks,

Kevin

ajrbyers commented 1 year ago

@moananddrone can confirm your account was not active, have now set to active.