Firmware not installing

StuartWaudby commented 3 years ago

Bug Description

Firmware does not install, nothing happens.

My Configurations

Creality CR6 SE Currently installed firmware 1.0.3.6

Steps to Reproduce

I follow the instructions for installing the firmware:

Format card
Copy firmware-20201025-162335.bin file onto root folder
Eject
Insert in CR6
Cycle power

Expected behavior:

Firmware to install

Actual behavior:

Printer boots without installing firmware.

Sebazzz commented 3 years ago

Without pictures, logging or anything I can't do much.

StuartWaudby commented 3 years ago

I could provide a photo of a printer booting up if you wish, not sure it will help.

How can I provide a log?

Sebazzz commented 3 years ago

Please check and read the release notes.

StuartWaudby commented 3 years ago

I have, what am I missing?

Sebazzz commented 3 years ago

From the release notes:

Touch screen flashing instructions

This release of the touch screen firmware comes with a new version of DGUS OS (the underlying operating system of the touch screen) to fix text rendering issues.

Flashing instructions are also available as a video - this video is for the Ender 3 V2 but the same procedure applies to the CR-6. For instructions, check the README.txt in the touch screen firmware download.

For this release download touch screen firmware community release 4 alpha.

MAC users may need to format their SD card like this: sudo newfs_msdos -F 32 -c 8 -v micro /dev/diskXXX

Reporting issues

Follow the guidelines below for reporting issues - report them on Github because it allows us to watch a single place for issues and workarounds might already be available:

Open an issue on the Github repository page if you have found no issue matching your problem.
Mention which release you are on, and if you compiled a release yourself (and in that case: what changes you have done).
Be specific in reproduction steps. Include pictures or a video if useful. Ensure you have been able to reproduce it.
Check if the issue has not been reported in Marlin, nor that you are using a slicer known to have problems (Cura 4.7 or higher).
You can collect logging using M111 S247 and M928 log.txt - please collect logging, without it is practically impossible for us to help you. Use Pronterface or Octoprint to capture serial terminal output.

StuartWaudby commented 3 years ago

The issue was caused by the SD card. Larger SD card worked fine.

CR6Community / Marlin