The objective here is to track what actions need to happen on different tickets. We think ZenDesk can do this kind of tracking.
We need to understand if we should use custom statuses or tags to track the progress and status of tickets to help Philip and Lauren be less reliant on their spreadsheets.
We could get ZenDesk in to advise on how they would do this.
The objective here is to track what actions need to happen on different tickets. We think ZenDesk can do this kind of tracking.
We need to understand if we should use custom statuses or tags to track the progress and status of tickets to help Philip and Lauren be less reliant on their spreadsheets.
We could get ZenDesk in to advise on how they would do this.