Capture data in ZenDesk custom fields

[micheleidesmith]

Use ZenDesk to capture data to reduce dependence on spreadsheets and make the processing of articles more efficient.

• [x] Decide whether to create a new ZenDesk instance
  • [x] Speak to ZenDesk Account Manager about configuration
  • [x] Raise support ticket to collapse spoke into hub
• [x] Decide what statuses to use
  • [x] Decide which fields belong to which status
• [x] Decide what tags we might want to use
• [x] Create custom fields in ZenDesk
  • [x] Create forms in ZenDesk which are related to statuses
  • [x] Add the custom fields to appear under the correct form
• [x] Create ticket for integration with API to pull in data fields from Avocet
• [x] Add views to help manage workload
• [x] Set up access for Philip and Lauren to test implementation work
• [x] Create a test plan for testing the new ZenDesk instance
• [x] Test configuration

[carettv]

Moving QA and training to a separate ticket