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CUL-DigitalServices / avocet-ui

Open Academic Environment (OAE) Front-End
http://www.oaeproject.org
Educational Community License v2.0
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Integration with ZenDesk to populate custom fields #378

Closed micheleidesmith closed 9 years ago

micheleidesmith commented 9 years ago

As part of the ZenDesk configuration we need to auto-populate some custom fields from Avocet. See the issue #339 for more details.

We have a test instance which can be used to test the integration work: https://caret.zendesk.com.

There is a spreadsheet here which lists the custom fields which will be used in ZenDesk: https://docs.google.com/a/caret.cam.ac.uk/spreadsheets/d/1pEB_bT-zhu8GLL2QSer90Ig894qj7UzOZX8v77loKzI/edit?usp=sharing

There are a few things we'll need to dicuss for example:

Funders - in ZenDesk we just have a free text area to put things into. To report against specific funders we might want to separate the funder values by a delimiter e.g. comma.

Lookup lists - in ZenDesk we can't use the Avocet look-up lists unless we do some custom development. This may be something we consider further down the line.

Coenego commented 9 years ago

Created a PR for avocet-hilary: https://github.com/CUL-DigitalServices/avocet-hilary/pull/64

micheleidesmith commented 9 years ago

@Coenego I had a quick look at the test ZenDesk account. Could you talk me through the work you've done on this? Is it the staging or dev server that is hooked up to caret.zendesk.com?

Coenego commented 9 years ago

@micheleidesmith Currently it's both the staging and dev server. We might need a new trial ZenDesk account as the @oszkarnagy 's one is about to expire soon.

bertpareyn commented 9 years ago

Closing as this work has been merged.