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CUL-DigitalServices / avocet-ui

Open Academic Environment (OAE) Front-End
http://www.oaeproject.org
Educational Community License v2.0
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Avocet / ZenDesk API configuration change #379

Closed micheleidesmith closed 9 years ago

micheleidesmith commented 9 years ago

The Avocet configuration for the ZenDesk API integration should be changed so that the API sends new submissions to the ZenDesk hub: https://camacuk.zendesk.com

We are turning off the ZenDesk spoke ucamoa.zendesk.com

For more information see this Ops Jira issue: https://bugs.caret.cam.ac.uk/browse/DSOPS-503

And this document detailing steps to collapse the ZenDesk spoke into the hub: https://docs.google.com/document/d/1P0_iRyfCditWq2x0K08nrr5YvtWLp2IITc9DPmnBQvw/edit?usp=sharing

Do we need to coordinate timing of this change with Ops before doing the work?

micheleidesmith commented 9 years ago

I think we can do this change whenever we are ready. If we have satisfied ourselves that the openaccess tag is no longer needed. I have created and updated a trigger we can use here https://camacuk.zendesk.com/agent/#/admin/triggers/edit/46459173:

screenshot 2014-10-09 16 06 54

micheleidesmith commented 9 years ago

We've tested this and it all seems to be working fine so I'm closing this issue.