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CUL-DigitalServices / avocet-ui

Open Academic Environment (OAE) Front-End
http://www.oaeproject.org
Educational Community License v2.0
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Create auto-suggest drop-down menus in ZenDesk #381

Closed micheleidesmith closed 9 years ago

micheleidesmith commented 9 years ago

Ideally we'd like to use the same look-up values for departments and journal titles in ZenDesk as we use in Avocet.

I'm not sure if this is technically possible, so the first step is to investigate what the ZenDesk API allows. I found this article in their API documentation which might be helpful: https://developer.zendesk.com/rest_api/docs/core/ticket_fields#updating-a-dropdown-tagger-field

oszkarnagy commented 9 years ago

This should be possible with the Zendesk API based on this: https://developer.zendesk.com/rest_api/docs/core/ticket_fields

Look at: Updating a Dropdown (Tagger) Field

My 2p is that we should keep controlled lists like that as dropdowns in Zendesk with tags assotiated with them. That allows (crappy) manual selection with no ambiguity, but we can update them from a canonical list

Coenego commented 9 years ago

Not sure if this would work well for the journals, since we have >22k entries. You also have no autocomplete in ZenDesk when selecting something from a dropdown field.

Maybe we can do it for the departments (288 entries atm), but this requires some back-end work that syncs the values with ZenDesk when the entries are re-indexed in ElasticSearch.

Thinks this needs some reconsideration before we spend dev time on this one? (cc @bp323)

Coenego commented 9 years ago

Closing this issue. The required functionality is not available in ZenDesk.