It would be easier for the Services team if the hyperlink to download the file from Avocet was reinstated in ZenDesk e.g.
It will save a bit of time instead of copying and pasting the link from the custom field.
We also noticed that although there is a link to the Avocet admin view of the submission page, where it's possible to download the file, your browser requires you to accept the security risk of accessing the file. I can't screenshot this as I can no longer access caret.zendesk.com to test it. I'm not sure if this was because it was trying to resolve to the staging server?
bertpareyn
commented
9 years ago
It would be easier for the Services team if the hyperlink to download the file from Avocet was reinstated in ZenDesk e.g.
It will save a bit of time instead of copying and pasting the link from the custom field.
We also noticed that although there is a link to the Avocet admin view of the submission page, where it's possible to download the file, your browser requires you to accept the security risk of accessing the file. I can't screenshot this as I can no longer access caret.zendesk.com to test it. I'm not sure if this was because it was trying to resolve to the staging server?
Thanks,
Michele