When a user first logs in with their Raven details at www.openaccess.cam.ac.uk their email address is stored in OAE's user management.
If the user changes their email address we subsequently don't pick up the new email address from Lookup after the first use of www.openacccess.cam.ac.uk.
For example the user Saphsa Codling updated their email address in Lookup after using www.openaccess.cam.ac.uk and all subsequent tickets used the incorrect email address. I manually updated their email in the OAE admin interface.
We need to change the way the Lookup integration works so that we don't have this problem every time an existing user changes their email address.
When a user first logs in with their Raven details at www.openaccess.cam.ac.uk their email address is stored in OAE's user management.
If the user changes their email address we subsequently don't pick up the new email address from Lookup after the first use of www.openacccess.cam.ac.uk.
For example the user Saphsa Codling updated their email address in Lookup after using www.openaccess.cam.ac.uk and all subsequent tickets used the incorrect email address. I manually updated their email in the OAE admin interface.
We need to change the way the Lookup integration works so that we don't have this problem every time an existing user changes their email address.