error accessing

[bonj1987]

i just installed this on 1.2.23. followed the directions.. but i get this when trying to go to mgmt\reports Sorry, we could not process your last action. Error: 401 Permission Denied Reason: You are not permitted to access this section of Cacti. If you feel that this is an error. Please contact your Cacti Administrator.

the instructions say to go to utilities\user mgmt and adjust your realm.. i think that should read configuration\users that said.. im logged in as an admin and have access to everything in cacti, but keep getting that error.

[bonj1987]

can anyone take a look at this for me? let me know if i need to do anything to fix this?

[TheWitness]

Show us the user "Permissions Tab".

[bonj1987]

Here you go. user perms for the admin account, which I am using.

[lutfisan]

identical mistake occurs here.

[ck-australia]

Did you ever get this sorted Im having the same issue

[bonj1987]

nope

[TheWitness]

Does your plugin_realms table look similar to this?

MariaDB [cacti]> select * from plugin_realms where plugin='reportit';
+-----+----------+--------------------------------------------+----------------------+
| id  | plugin   | file                                       | display              |
+-----+----------+--------------------------------------------+----------------------+
| 160 | reportit | view.php,charts.php                        | View Reports         |
| 161 | reportit | reports.php,rrdlist.php,items.php,run.php  | Create Reports       |
| 162 | reportit | templates.php,measurands.php,variables.php | Administrate Reports |
+-----+----------+--------------------------------------------+----------------------+

[ck-australia]

No I have nothing related to ReportIT in that table at all.

[TheWitness]

That means that the plugin did not install properly. What version of the plugin are you using?

[TheWitness]

Show up on the plugin page like this for me.

[ck-australia]

Plugin version is 1.1.3

[TheWitness]

Upload a screen shot. Then, if it's a fresh install, uninstall and re-install it. Look to the Cacti log immediately and look for errors.

[ck-australia]

Will remove and reinstall it and post any errors

[ck-australia]

Removed and reinstalled it with no errors at all.

[bonj1987]

i ran that same query.. came up with nothing.. i did a select from the plugin_realms table.. doesnt even show reportit

[TheWitness]

I'll see what I can do tonight. This issue does not seem something that @browniebraun needs to intervene on. It appears to be plugin install/uninstall related. Been trying to take some time away from Cacti to recharge the batteries.

[bonj1987]

any update by chance?

[TheWitness]

I'm looking into it tonight. I know what happened, just need to fine out where and why now.

[TheWitness]

Try re-installing again. It should be working now.

[ck-australia]

Confirmed all good mate cheers

[TheWitness]

Screen shots?

[bonj1987]

confirmed i can get into it. now i have to figure out how to create the reports. the documention isnt very clear.. for example, if i want to create a report showing disk space on a group of servers, i added the graphs to a report, but when i run it i get errors that the RRD files dont exist. i can throw up a screen shot if you like.