cc_view.php not found or unable to stat

[gmourani]

Hello,

Cacti version 1.1.38 Reportit version 1.0.0

When trying to import xml template, nothing happen when clicking on the "Upload" button and there is an error in Apache log file related to a missing 'cc_view.php' file!

[Fri Jun 08 09:13:57 2018] [error] [client 192.168.2.147] script '/var/www/html/cacti/plugins/reportit/cc_view.php' not found or unable to stat, referer: https://192.168.2.227/cacti/settings.php?tab=reports&

[netniV]

I'm not sure where you got your version of reportit from, but cc_view.php isn't part of reportit within the github sources so it isn't reportit that is calling that. Can you provide the URL and screenshot of the import function you are trying to use?

[gmourani]

I know cc_view.php is not part of reportit 1.0.0 but it's part of old version of reportit. I've installed latest version of reportit from github and tried to import my xml files from older reportit version into this new version when this Apache error related to cc_view.php happened.

[gmourani]

It's possible to import the XML file in CLI ?

[netniV]

Do you have a copy of the report template?

[gmourani]

<?xml version="1.0" encoding="UTF-8"?>
<cacti>
    <report_template>
        <reportit>
            <version>0.7.5a</version>
            <type>1</type>
            <hash>c511cd15074b384c899249479a3ae7de</hash>
        </reportit>
        <general>
            <description>Traffic Template</description>
            <author>GM</author>
            <version>1</version>
            <contact>root@localhost</contact>
        </general>
        <settings>
            <id>5</id>
            <description>Default Traffic Template rev.0.1</description>
            <pre_filter></pre_filter>
            <data_template_id>41</data_template_id>
            <locked>0</locked>
            <export_folder></export_folder>
        </settings>
        <measurands>
            <measurand>
                <id>16</id>
                <template_id>5</template_id>
                <description>Last Measured Value</description>
                <abbreviation>LAST</abbreviation>
                <calc_formula>f_last*8</calc_formula>
                <unit>Bits/s</unit>
                <visible>1</visible>
                <spanned>0</spanned>
                <rounding>2</rounding>
                <cf>1</cf>
                <data_type>1</data_type>
                <data_precision>2</data_precision>
            </measurand>
            <measurand>
                <id>17</id>
                <template_id>5</template_id>
                <description>Average Traffic in Bits/s</description>
                <abbreviation>AVG</abbreviation>
                <calc_formula>f_avg*8</calc_formula>
                <unit>Bits/s</unit>
                <visible>1</visible>
                <spanned>0</spanned>
                <rounding>2</rounding>
                <cf>1</cf>
                <data_type>1</data_type>
                <data_precision>2</data_precision>
            </measurand>
            <measurand>
                <id>18</id>
                <template_id>5</template_id>
                <description>Maximum Traffic in Bits/s</description>
                <abbreviation>MAX</abbreviation>
                <calc_formula>f_max*8</calc_formula>
                <unit>Bits/s</unit>
                <visible>1</visible>
                <spanned>0</spanned>
                <rounding>2</rounding>
                <cf>1</cf>
                <data_type>1</data_type>
                <data_precision>2</data_precision>
            </measurand>
        </measurands>
        <variables>
        </variables>
        <data_source_items>
            <data_source_item>
                <id>0</id>
                <template_id>5</template_id>
                <data_source_name>overall</data_source_name>
                <data_source_alias></data_source_alias>
            </data_source_item>
            <data_source_item>
                <id>54</id>
                <template_id>5</template_id>
                <data_source_name>traffic_in</data_source_name>
                <data_source_alias>Inbound Traffic</data_source_alias>
            </data_source_item>
            <data_source_item>
                <id>55</id>
                <template_id>5</template_id>
                <data_source_name>traffic_out</data_source_name>
                <data_source_alias>Outbound Traffic</data_source_alias>
            </data_source_item>
        </data_source_items>
    </report_template>
</cacti>

[gmourani]

I can't attach an XML file to this message.

[netniV]

I edited your post so that the email displays. If you look at it, you'll see how to use the format in future 👍

I'll take a look at this and see what I can see.

[gmourani]

Thanks, I can't found nothing in the XML that related to old cc_view.php file. I don't know from where it try to call cc_view.php when uploading an XML. Maybe an old entry that stay in the database even after update ?

[netniV]

I think cc_view.php was in a previous version of ReportIT as it was present in 0.7.5. What I would do if I was you, is rename the folder containing the plugin right now to a .old or something else. Then download the latest release from the Code->Releases tab here. Extract that to the "reportit" folder and then ensure that ReportIt is properly enabled in the plugin's section.

It's possible you have been using an older page which still contains the cc_view.php link. If you migrated your data from an even earlier version of cacti, it's possible that it is within the database so check the tables too.

[gmourani]

Yes, cc_view.php was in previous version. I've already removed the old reportit folder and replaced it with the latest. I've checked inside the BD and nothing related to cc_view inside! I think the import and export part of the reportit plugin have some bug.

[netniV]

Well, it's definitely not in the code that we have here in the repository. Could you post the URL that you are using to import?

[gmourani]

https://192.168.2.227/cacti/plugins/reportit/templates.php?action=template_upload_wizard

[netniV]

Did you manage to resolve this @gmourani ?

[gmourani]

The way I've managed it was to recreate the templates manually. Not able to import the xml file.

[netniV]

If you export the template and reimport, does that do the same thing?

[gmourani]

Cannot test this part because exporting the new template return another error related to Undefined index. See attached screenshot.

[netniV]

Strange, that error would suggest that there is no data_template_id being set. It's also strange, because that line of code is in the edit section called by having the action variable set to template_edit whereas when you are exporting that should be template_export_wizard