My Forms Stopped Working & I'm Mildly Upset

[JaelynK495]

Do You Need Immediate Help?

I do want immediate help, but I'm not purchasing the full version of a form builder that doesn't even work in the less-intensive free version.

What Version Of Caldera Forms, WordPress and PHP Are You Using?

WordPress Version: 4.9.1PHP Version: 5.6.32-1+ubuntu16.04.1+deb.sury.org+1MySQL Version: 5.6.32Caldera Forms Version: 1.5.8.2WP_DEBUG: 

Does Your Issue Persist When You Disable All Other Plugins and Switch To The Default Theme?

My client's site is live and this is an internal issue that effects only the form builder and editor. I'm not doing that.

What Is The Unexpected Behavior?

I went to go edit a form of mine and all sections of the document are white boxes that I cannot edit, move or delete. All my forms are now doing this and I cannot create new form either. I provided a screenshot below. The strange thing is that the forms are still visible in the site and work, but I need to be able to edit them.

I've tried other form builders, and I like Caldera, but if I can't use it anymore than I have to delete it. Please help fix this issue, thank you.

[paaljoachim]

Are you in Chrome? If so please try another browser. The reason why is that sometimes Chrome can act up causing errors that last for a while.

Btw right click and select Inspect and click Console and copy and paste the error message that shows up here.

[JaelynK495]

I'm not on Chrome, I use Firefox. Also, I'm not sure what you mean about an error message, I'm not seeing any.

[paaljoachim]

Right click anywhere in the blank forms and select Inspect Element. (bottom dialog box option in Firefox.) Then bottom line next to Inspector select Console and see if there are any messages showing up. If there are then please copy and paste them in here. If your not able to locate any then that is alright.

As it is Sunday Josh will likely respond tomorrow to the error.

[JaelynK495]

Found it! Thanks for the clarification.

[paaljoachim]

Good that should hopefully help Josh figure out the problem.

One more thing. Click the arrow beside TypeError so that we can see in greater detail what it says. You can just select the text with your cursor and copy and paste it in here..:)

[JaelynK495]

I just did a screenshot again as there was a lot of stuff there, thanks again!

[paaljoachim]

Great! I have a snicking feeling that perhaps it is an error at Flywheel (the web host environment) but we will likely find out tomorrow what the error is related to. Have a nice continued Sunday..:)

[Shelob9]

@JaelynK495 Thanks for using Caldera Forms, and I'm sorry this issue is happening on your site.

Please keep in mind your form configurations should be unaffected by this. This is an error preventing the form editor from fully loading. I do recommend that you back up your site now, just in case.

At this point, based on what Paal helped you find, it looks like we're dealing with a conflict with another plugin or theme. I'm pretty sure that either something is causing our JavaScript to load out of order -- hence the missing helper error in Handlebars, which is what we use for Templating -- or a PHP error is happening, but we don't know about it because you have error reporting turned off.

So, I hate to say it, but we're still at "something is wrong" not a specific "when X and Y happen together error Z happens", if we were there, I'd know what is wrong.

Next steps -- happy to outline them here, but you need to do them yourself, this isn't our paid support channel -- to figure out what is wrong:

1) Turn on WP_DEBUG so all errors report. 2) Try reloading the editor. If errors print on the screen or new ones show in the console, let us know. 3) Switch to the default theme, try reloading the editor, let us know what changes you observe. 4) Disable all other plugins, try reloading the editor, let us know what changes you observe.

If that solves the problem, try turning things back on until it breaks again. This will identify the plugin or theme that causes the conflict. If we knew that and what the errors were we could be a lot more helpful.

I'd recommend doing this on a staging site. Also keep in mind a company like WPRadius or WPBuffs will do all of this for you and help ensure you don't run into these types of conflicts in the future.

[paaljoachim]

@JaelynK495 Did you figure it out? Is there something else we can help you with?

[JaelynK495]

I just kinda gave up, another form widget was working for me so I called it a day. Thanks for the follow-up though!

On Wed, Jan 24, 2018 at 4:17 PM, Paal Joachim Romdahl < notifications@github.com> wrote:

@JaelynK495 https://github.com/jaelynk495 Did you figure it out? Is there something else we can help you with?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/CalderaWP/Caldera-Forms/issues/2208#issuecomment-360292682, or mute the thread https://github.com/notifications/unsubscribe-auth/AhkkXeTo0tO-r3WhRWBsDLGbriW8EcBsks5tN6wOgaJpZM4RVyZ5 .

[paaljoachim]

It was so quiet after Joshes response so I figured you had given up and went hunting for another forms plugin.

One thing though... Did you happen to test Caldera Forms with one of the default themes and no other plugins activated?

I ask as a plugin is used in so many circumstances and sometimes a combination of theme and/or other plugins might cause a conflict.

Standard procedure to finding an error so you know for another time is: Is something not working right then deactivate all other plugins and switch to the default Twenty Sixteen or Twenty Seventeen theme and see if the error is still there. If it is not then one begins to activate one plugin (in addition to in this case Caldera Forms) at a time to see when the error might show up again. If a plugin combination shows up that creates an error then one can (to help the plugin authors) write on the support forum for plugin at WordPress.org to let them know that the combination of the two plugins create an error.

I forgot to advise you to do the above procedure. I many times forget to do so myself, and am reminded to check with another theme and no other plugin activated to see if the error is still there. For when I alert the plugin authors then they can check it out themselves and create a fix for it. I would then be able to use the plugins and have learnt a few things along the way.

Have a great day..:)

[JaelynK495]

I appreciate that! I simply don’t have a time to go hunting around to see what is wrong with that specifically, and I’m not going to deactivate anything on a client’s site unless absolutely necessary.

I hope this problem doesn’t happen for anyone else, but in my mind I think it’s up to Caldera to figure it out.

I’ve never had any problems with other plugins, and there are so many out there that I can always have a backup at the ready.

I do thank you though, if I ever get in a situation where I do need to figure out what is happening with a certain plugin I will try those two things.

Thanks!

On Jan 25, 2018, at 2:36 AM, Paal Joachim Romdahl notifications@github.com wrote:

It was so quiet after Joshes response so I figured you had given up and went hunting for another forms plugin.

One thing though... Did you happen to test Caldera Forms with one of the default themes and no other plugins activated?

I ask as a plugin is used in so many circumstances and sometimes a combination of theme and/or other plugins might cause a conflict.

Standard procedure to finding an error so you know for another time is: Is something not working right then deactivate all other plugins and switch to the default Twenty Sixteen or Twenty Seventeen theme and see if the error is still there. If it is not then one begins to activate one plugin (in addition to in this case Caldera Forms) at a time to see when the error might show up again. If a plugin combination shows up that creates an error then one can (to help the plugin authors) write on the support forum for plugin at WordPress.org to let them know that the combination of the two plugins create an error.

I forgot to advise you to do the above procedure. I many times forget to do so myself, and am reminded to check with another theme and no other plugin activated to see if the error is still there. For when I alert the plugin authors then they can check it out themselves and create a fix for it. I would then be able to use the plugins and have learnt a few things along the way.

Have a great day..:)

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

[paaljoachim]

Your welcome..:)

[Fahim66]

Your welcome..:)

I am facing the same issue right now as well, can you help me on this?

[paaljoachim]

Sorry this is not anything I can handle. We will need to leave this up to: @Shelob9 @New0