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CalderaWP / Caldera-Forms

Drag and drop, responsive WordPress form builder.
https://CalderaForms.com
GNU General Public License v2.0
187 stars 163 forks source link

Version 1.7.4 just crashed my site #2787

Closed hahntech closed 5 years ago

hahntech commented 5 years ago

Latest version of Calder Forms (1.7.4) just took done my site during the update.

I rolled back to version 1.7.3 and the site works.

Please let me know when it is safe to try running the update again.

What Version Of Caldera Forms, WordPress and PHP Are You Using?

WordPress Version: 4.9.8

PHP Version: 5.6.30

MySQL Version: 5.6.32

Server Software: Apache

Does Your Issue Persist When You Disable All Other Plugins and Switch To The Default Theme?

I have not tried this.

What Is The Unexpected Behaviour?

website crashes

What PHP Errors Have You Logged While Reproducing This Bug?

have not done this

What JavaScript Errors Have You Seen While Reproducing This Bug?

have not done this

ste6412 commented 5 years ago

I had the same issues. It threw up some console errors, 404s to js files. Messed about with the layouts of the forms etc.

It's as if the plugin update wasn't tested first?

Shelob9 commented 5 years ago

@hahntech Thanks for using Caldera Forms. I'm sorry you had this issue. In order to help, I would need to know if this is a bug related to Caldera Forms alone or if it is a conflict with another plugin. That is the reason why our template asking these questions:

Here is information about how to find PHP and JavaScript errors: https://calderaforms.com/2016/05/wordpress-debug-logging/ https://webmasters.stackexchange.com/a/77337

I would recommend running the update on your staging site with error logging enabled, with and without your other plugins enabled.

@ste6412 Yes we do test both manually and with automated testing. I'd like to know more about these console errors, 404s to js files. Messed about with the layouts of the forms etc. Can you share the specific errors? Have you compared the files that are missing to what should be in the package (https://plugins.svn.wordpress.org/caldera-forms/tags/1.7.4/) to make sure you did not get a bad update? WordPress does not check that it downloaded the right or complete plugin/ theme update before it applies the update.

hahntech commented 5 years ago

Thanks @Shelob9 for the details. I don't have a staging site. In order to run these diagnostics I will need to clone my site to local hardware and that means I have to loose an entire day of productivity. I will reply back if I manage to find time to get this completed.

Shelob9 commented 5 years ago

@hahntech Ok. Let us know if you find anything that would explain the problem. I'd strongly recommend moving to a host with one click staging -- SiteGround, WPEngine, Pagely, Pantheon, Kinsta all have it and really solid hosting. We use Pantheon for CalderaForms.com not just because of the quality of hosting, but because I can pull the site to my local machine with database, assets and files with one command.

ste6412 commented 5 years ago

@Shelob9 I will test this again on a staging site and see what actual errors there were.

I know you do test the plugin I was merely stating that it was as if you hadn't, but yea maybe its an issue with WordPress.

hahntech commented 5 years ago

@hahntech ...I'd strongly recommend moving to a host with one click staging...

Thanks, my hosting company does provide this service. For an extra fee. Since I've only actually needed it one time in 5 years it is deemed an unnecessary expense.

hahntech commented 5 years ago

Update. Today I decided to try the update again. Instead of giving up after a few minutes and calling GoDaddy to disable the plugin I decided to give more time. After 10 minutes the site finally came back to life. However the Caldera Forms plugin had been removed from my site entirely. When I attempted to install version 1.7.4 it failed to install. So then I downloaded version 1.7.3 and attempted to manually upload and install. This also failed. Not sure it helps you track down the issue. On the phone now with GoDaddy support. I'll see if they can get me any diagnostic info to help understand what is going on.

hahntech commented 5 years ago

Ok, last update because I get to close this now. The GoDaddy support rep was able to "poke and prod" the update to version 1.7.4 and get it to take. He didn't give my any details beyond that. Finally got this thing updated!