Few issues reporting and being discussed with Support:
Call Result is not consistently recorded
There are Gong calls/meetings that are NOT creating Tasks.
Example: Conversation Seguiminento PwC-Cellnex-CARTO
We've found some activities being registered in SF by Gong that are prior to the integration - If the Lead is modified, a past activity will be added in SF? Also, we can see that this is creating a Task but not. a Gong conversation (Gong object). Example: Eben Potgieter
According to the Telephony Settings in Company Settings > Export to Salesforce as tasks, Gong should register as Tasks call attemps, calls unasnwered...
The report Activity with Gong Related Leads doesn't seem to work.
I think it'd be easier if we could schedule a call and go through all these scenarios where we can show you all these examples in detail.
Installation done in April 19th.
Few issues reporting and being discussed with Support: