((OTRS)) Community Edition is a freely available, open source, web-based ticketing system used for Help Desk, Customer Service, and IT Service Management purposes.
It seems that currently when people answer an ticket with VS: rather than RE: subject it generates a new ticket every time. Please fix it so that VS: is recognized as a reply as well.
It seems that currently when people answer an ticket with VS: rather than RE: subject it generates a new ticket every time. Please fix it so that VS: is recognized as a reply as well.