Displaying ticket's subjects in the queue view

Centuran / OTRS-Community-Edition

((OTRS)) Community Edition is a freely available, open source, web-based ticketing system used for Help Desk, Customer Service, and IT Service Management purposes.

https://otrscommunityedition.com/

GNU General Public License v3.0

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Displaying ticket's subjects in the queue view #16

Closed 0RoyTr closed 1 year ago

0RoyTr commented 1 year ago

Hello

I don't know if it is a good place to report this kinds of issue....

After last upgrade otrs from 6.0.32 to 6.0.38 i notice problems with displaying tickets in queue view. Tickets's subjects merging with the placed below information.

otrs_issue

odyniec commented 1 year ago

Thanks for reporting the issue. This has now been fixed in 94fc938 and will be included in the upcoming release.

If you want to fix it in your system for the time being, download the modified file AgentTicketOverviewPreview.tt and place it under Custom/Kernel/Output/HTML/Templates/Standard/.