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Centuran / OTRS-Community-Edition

((OTRS)) Community Edition is a freely available, open source, web-based ticketing system used for Help Desk, Customer Service, and IT Service Management purposes.
https://otrscommunityedition.com/
GNU General Public License v3.0
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OTRS Scheduler Daemon Cron: TicketPendingCheck / Message: No SMIME support! #21

Open veltbf opened 1 year ago

veltbf commented 1 year ago

Dear all

A few years earlier, we had a SMIME certificate stored in OTRS. However, we have deleted this. Since a few days we receive the following message:

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::PendingCheck-64 Perl: 5.32.1 OS: linux Time:
Fri Jun 9 20:45:02 2023

 Message: No SMIME support!

 Traceback (184149):
   Module:
Kernel::System::Ticket::Event::NotificationEvent::Transport::Email::SecurityOptionsGet
Line: 645
   Module:
Kernel::System::Ticket::Event::NotificationEvent::Transport::Email::SendNotification Line:
174
   Module: Kernel::System::Ticket::Event::NotificationEvent::_SendRecipientNotification
Line: 1216
   Module: Kernel::System::Ticket::Event::NotificationEvent::Run Line: 331
   Module: Kernel::System::EventHandler::EventHandler Line: 224
   Module: Kernel::System::EventHandler::EventHandlerTransaction Line: 264
   Module: Kernel::System::Console::Command::Maint::Ticket::PendingCheck::Run Line: 166
   Module: (eval) Line: 461
   Module: Kernel::System::Console::BaseCommand::Execute Line: 455
   Module: (eval) Line: 145
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 124
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 236
   Module: (eval) Line: 342
   Module: main::Start Line: 342
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 152

S/MIME support is disabled. image

How can we fix the error?

Thank you and best regards