How to fill `Customer ID` field through URL parameters?

Centuran / OTRS-Community-Edition

((OTRS)) Community Edition is a freely available, open source, web-based ticketing system used for Help Desk, Customer Service, and IT Service Management purposes.

https://otrscommunityedition.com/

GNU General Public License v3.0

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How to fill `Customer ID` field through URL parameters? #9

Open maxd opened 2 years ago

maxd commented 2 years ago

I can fill some fields in Create New Email Ticket form through URL parameters.

For example, From queue and To customer user fields will be filled here:

otrs/index.pl?Action=AgentTicketEmail&Dest=1||Postmaster&CustomerTicketCounterToCustomer=1&CustomerTicketText_1=my@mail.com&CustomerSelected=1

Is it possible to fill Customer ID field through URL parameters? I couldn't find a place in source code which do it.