Live Channels appears offline

shuffgy commented 4 weeks ago

Checklist

[X] I'm reporting a problem with Chatterino
[X] I've verified that I'm running the most recent nightly build or stable release
[X] I've looked for my problem on the wiki
[X] I've searched the issues and pull requests for similar looking reports

Describe your issue

Every Live Channel appears offline.

I reinstalled Chatterino,
I reinstalled the VC++ Redistributables
i relogged in

Still, every Live Channel appears offline. Everthing else is loaded (chat messages by example).

Screenshots

No response

OS and Chatterino Version

Chatterino 2.5.1 (commit eafcb941f57011358d63c76de6bee38ca1ba, 2024-04-28), Windows 11

Felanbird commented 4 weeks ago

This description does not describe anything about the issue, in the title you say channels but in the description you say channel, report information needs to be specific as one other person reported this, but only for a single channel

Also it's preferred if you follow the suggested instructions for filling out the OS and Chatterino version, as that information is often useful for debugging a problem

shuffgy commented 4 weeks ago

This description does not describe anything about the issue, in the title you say channels but in the description you say channel, report information needs to be specific as one other person reported this, but only for a single channel

Also it's preferred if you follow the suggested instructions for filling out the OS and Chatterino version, as that information is often useful for debugging a problem

Well, yes i forgot an s in the description. I'm sorry. But i think the issue is well described: Live channels appears offline. There is nothing to add, except the steps i tried to fix it myself. I re-downloaded the commit that is tagged as 2.5.1, but i added the commit hash.

I had multiple tabs, a few of them where live but chatterino showes every channel as offline. Do we need some more informations?

Felanbird commented 4 weeks ago

Try re-logging

shuffgy commented 4 weeks ago

Try re-logging

as already described, i did that..

Felanbird commented 4 weeks ago

as already described, i did that..

I stopped reading after I tried some stuff as I didn't expect any useful information to be mentioned after that

shuffgy commented 4 weeks ago

as already described, i did that..

I stopped reading after I tried some stuff as I didn't expect any useful information to be mentioned after that

I happy that i teached you wrong for the next time.

Felanbird commented 4 weeks ago

Live status information comes from Twitch's Helix API so the main assumption is you can't receive the information bounced back from those requests, either you're having an internet issue or you've hit the ratelimits for the Helix API.

Nerixyz commented 4 weeks ago

Shameless ad: Since you're on Windows, you can try to capture logs with https://github.com/nerixyz/c2-logs (or you can attach a debugger manually if you don't trust it). You can run it with c2-logs chatterino.*.debug=true (or put a -o file in between to output to a file - see the README for more info).

Live channels recheck periodically, so we only need the logs when that happens. The LiveController logs something like chatterino.twitch.livecontroller: Make {n} requests.

pajlada commented 2 weeks ago

Could you verify that all of your content preferences are unchecked? https://www.twitch.tv/settings/content-preferences

ptkato commented 1 day ago

I have the same problem, some live channels (always the same ones) appear as offline.

Could you verify that all of your content preferences are unchecked? https://www.twitch.tv/settings/content-preferences

However after enabling everything in my content preferences, one of the problematic channels came back showing as live properly (after I logged in again).

pajlada commented 23 hours ago

I will assume this is not an issue on our end. If you run into this issue, ensure you are not hiding any type of content in your Content Preferences page https://www.twitch.tv/settings/content-preferences. If you're still having issues on specific channels, create a new issue with information about which channels you're facing the problem with.

Chatterino / chatterino2