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ChildMindInstitute / mindlogger-app

MindLogger (React Native) data collection app
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Unable to take the photo/video on the photo/video widget screens #1375

Open sergeysemenuta opened 3 years ago

sergeysemenuta commented 3 years ago

Preconditions: The demo applet is on the app The applet with Video/Photo widget is on the app Steps to reproduce:

  1. Log in to the app (snakessqa@gmail.com // 123456)
  2. tap on the demo applet card
  3. Go to the Video/Photo widgets screens
  4. Try to take a photo/video

Actual result: Unable to take the photo/video on the photo/video widget screens. 2020-12-04_15-57-00.gif Expected result: It should be possible to take photo/video on the photo/video widget screens

Reproduced on: Staging MindLogger app v 0.14.21 Google Pixel 4XL //Android 11

Eugenia299 commented 3 years ago

Fixed on: Win 10 // Chrome 87 Version 0.14.29 Device: Samsung Galaxy S10 // Android 9 1608625992437.JPEG

Eugenia299 commented 3 years ago

Reproduced on Staging MindLogger app version 0.14.29 Device: Google Pixel 4XL //Android 11 Video: https://www.dropbox.com/s/ps3scp3lcbp9gao/pixel.mp4?dl=0

WorldImpex commented 3 years ago

@Eugenia299 Could you break this down by device and which item type fails and why?

Eugenia299 commented 3 years ago

Results: iPhone 11 Pro Max // iOS 13.5.1 - correct Samsung Galaxy S10 // Android 9 - correct Samsung Galaxy J8 2018 // Android 8 -correct Google Pixel 3a XL // Android 11 - problem with photo and video https://www.dropbox.com/s/ps3scp3lcbp9gao/pixel.mp4?dl=0 Google Pixel 4XL / Android 11 - problem with photo and video https://www.dropbox.com/s/kyeef5hjx1xv7cj/video4b3e1ce4-e846-4f28-bfb8-762c42987ee0video.mp4?dl=0

Eugenia299 commented 3 years ago

Unable to take the video from the rear camera on device iPhone 8 // iOS 14.0. Also, there are some delays if we use the front camera to take video in the app. But there is no problem with taking a photo on this device. Most likely this is a device-specific. After all, this problem is not observed on other iOS devices. Video: https://www.dropbox.com/s/htslz5gjdcd5qzi/video.webm?dl=0

sergeysemenuta commented 3 years ago

The issue related to Google Pixel phones is fixed. Photo and Video are taken by Google Pixel 4XL / Android 11: https://www.screencast.com/t/VUz2Sl5J

The device-specific issue - I'm still not able to record a video using the rear camera on the device iPhone 8 // iOS 14.0: https://www.screencast.com/t/JP4U6mPuawn. On other devices with iOS 14 works as expected

Checked on: Staging ML v 0.14.49 Google Pixel 4XL / Android 11 iPhone 8 // iOS 14.0