I don't know if it's supposed to work, but there appears to be no connection either way between the Live Help chat in the game and the game-live-help channel in Slack.
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.71 Safari/537.36 | Server ping: 128 ms
Hawkwell
I don't know if it's supposed to work, but there appears to be no connection either way between the Live Help chat in the game and the game-live-help channel in Slack.
User Agent
Log