iCloud / Game Center / Google Play / Google Drive / CloudOnce: Syncing issues?

[ChrisNZL]

Manual report from iOS, 0.3.6c (feedback ID 20221007-ZQW3R), across two devices:

• Able to see a deleted saved game on another device.
• Task (achievement) progress not syncing reliably, on startup as well – progress values.

Additional report, feedback ID 0.3.6C_20221011-FMSJG – no errors or warnings in the log files.

Possible causes:

• Network issues outside of my control
• In-game timing/delay/rate-limit issues
• The current CloudOnce key-value storage type being an issue, which is slated to be revamped anyhow (#1082)

Tasks:

• [x] See if there are bugs with the in-game rate limiter – no issues found.
• [x] See if there are startup bugs with the achievement/task progress syncing – ensure the initial sync method is being called properly – bugs were found; fixed in 0.3.7.
  • This seems to be an issue.
• [x] Add a menu option to manually force an upload or download of cloud stuff, so player can ensure their account and files are up-to-date (issue #1111) – added a Cloud Sync item action, which syncs everything immediately with a modal Alert.

[ChrisNZL]

Further report, 0.3.6c, feedback ID 20221009-NPY7S

My weapons progress keeps getting reset!

Log is showing:

6:33:41, Frame 816, WARNING »  WARNING: CloudOnce failed to reveal achievement: Native API failed to reveal achievement ReachRoom10_Singleplayer (ReachRoom10_Singleplayer). Cause unknown.
[[[ ^ REPEATING MESSAGE... ]]]

6:33:41, Frame 816, WARNING »  WARNING: CloudOnce failed to reveal achievement: Native API failed to reveal achievement AcquireLoot_Weapon_Rarity4 (AcquireLoot_Weapon_Rarity4). Cause unknown.
[[[ ^ REPEATING MESSAGE... ]]]

6:33:41, Frame 816, WARNING »  WARNING: CloudOnce failed to reveal achievement: Native API failed to reveal achievement AcquireLoot_Shield_Rarity4 (AcquireLoot_Shield_Rarity4). Cause unknown.
[[[ ^ REPEATING MESSAGE... ]]]

Cause unknown., reported by CloudOnce, isn't very helpful.

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Kind of related but not really:

Different iOS report, 0.3.6c, feedback ID 20221010-JBCWN

If an achievement has already been earned, the "Cause unknown" warning gets logged:

6:02:39, Frame 935, WARNING »  WARNING: CloudOnce failed to reveal achievement: Native API failed to reveal achievement ReachRoom10_Singleplayer (ReachRoom10_Singleplayer). Cause unknown.
6:02:39, Frame 935, LOG »  TaskProgressManager.SubmitTaskProgress: Task ReachRoom10_Singleplayer is completed (earned).
6:02:39, Frame 935, LOG »  TaskProgressManager.SubmitTaskProgress: Task ReachRoom10_Singleplayer has not been fully uploaded this session. Submitting now...

[ChrisNZL]

Bugs with the startup Achievement / Progress sync is definitely an issue.

Feedback ID: 0.3.6C_20221017-H8GW3

Logs do not show any errors or warnings, nor attempts to sync progress from Google Play.

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Confirmed myself from testing with Google Play and 0.3.6c:

• If auto-sign in is enabled, Achievements do not get synced / imported properly when the game launches.

[ChrisNZL]

0.3.7:

• Fixed startup sync issue for saved games, achievement progress, and account file. Syncing should happen more reliably now (can take a couple seconds after user signs in typically).

• Added a "Cloud Sync" item within the Account tab so player can manually force a sync if desired: