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ChurchThemes-WP / uplifted-theme

A robust church theme for WordPress.
https://churchthemes.net/themes/uplifted/
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Customer issue with slug name #70

Closed angela-crist closed 10 years ago

angela-crist commented 10 years ago

Customer migrated from Urban City to Uplifted

Sermons page: http://www.icommunitychurch.com/sermons-2/ An Example sermon: http://www.icommunitychurch.com/sermons/odds-part-2/ As you can see /sermons/ does exists but not as a page itself: http://www.icommunitychurch.com/sermons/ it redirects to /sermons-2/ Any ideas of how to fix this?

URL: http://www.icommunitychurch.com The username is: temp Password: p@s$w0rd

chriswallace commented 10 years ago

They would need to delete any taxonomies and pages or posts that had a matching slug like "sermons" and not just trash it but also delete it permanently. Only then can you replace that slug with another one.

angela-crist commented 10 years ago

The customer does not have any slugs matching 'sermons'

The issue is that when they visit http://www.icommunitychurch.com/sermons/ they get a directory list rather than a page. He tried creating a new page called "Sermons" but WP will not allow me to name it "sermons" for some reason. SO… it's named "sermons-2".

There is no "sermons" page on the site that I can find.

The customer did this as a fix: "I have temporarily created a fix by redirecting the url "http://www.icommunitychurch.com/sermons/" to "http://www.icommunitychurch.com/sermons-2/" This somewhat works, but it creates issues with the breadcrumbs. When you've drilled down on a specific sermon, the breadcrumb called "Sermons" takes you to "http://www.icommunitychurch.com/sermons/". I'd ideally like to be able to get the taxonomy to work correctly for navigation purposes as it's kind of messy to use a forwarder. Does that make sense? I hope I explained it clearly."

Any advice? @chriswallace

chriswallace commented 10 years ago

do you have a login for this one?

garand commented 10 years ago

@chriswallace It's on the first comment on the issue.

angela-crist commented 10 years ago

Any thoughts? @chriswallace

chriswallace commented 10 years ago

I'm going to log in when I get back and take a look and see where the conflict is

On Wednesday, October 22, 2014, Angela Crist notifications@github.com wrote:

Any thoughts? @chriswallace https://github.com/chriswallace

— Reply to this email directly or view it on GitHub https://github.com/UpThemes/uplifted-theme/issues/70#issuecomment-60119726 .

Chris Wallace Principal Creative // Lift

mobile 314-406-9109 skype chriswallace7 email/gtalk chris@liftux.com

http://liftux.com

angela-crist commented 10 years ago

Thanks!

angela-crist commented 10 years ago

@chriswallace Any update on this?

angela-crist commented 10 years ago

@chriswallace I'd love to have an update for the customer prior to the weekend. Let me know once you have had time to take a look. Thanks!

angela-crist commented 10 years ago

@matthewsimo I'd love for you to take a look but not spend much time on. The goal is to figure out how we can get the slug /sermon/ to work properly for his site.

garand commented 10 years ago

@angela-crist You mean /sermons not /sermon, correct?

I just ran a cURL on the /sermons URL and it came back with this.

Response Header

HTTP/1.1 301 Moved Permanently
Server: nginx
Date: Mon, 27 Oct 2014 17:59:45 GMT
Content-Type: text/html; charset=iso-8859-1
Content-Length: 248
Connection: keep-alive
Keep-Alive: timeout=15
Location: http://www.icommunitychurch.com/sermons/
ngpass_all: 1

**Response Body***

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>301 Moved Permanently</title>
</head><body>
<h1>Moved Permanently</h1>
<p>The document has moved <a href="http://www.icommunitychurch.com/sermons/">here</a>.</p>
</body></html>
garand commented 10 years ago

I would like to see their .htaccess file.

garand commented 10 years ago

Ah, I see in your earlier comment that he added that redirect.

That will need to be removed for us to figure out exactly what is going on.

garand commented 10 years ago

I have an idea. Maybe they have a folder in their site root with the name "sermons". That would cause an issue.

matthewsimo commented 10 years ago

Yea potentially - can you see about getting ftp access Angela?

Otherwise, I'm not familiar with the Church Theme Content plugin that adds the sermons feature, but it might be creating the custom post archive page at sermons which would interfere, going to try something real fast, will report back in a sec.

angela-crist commented 10 years ago

@garand @matthewsimo Thanks for looking into this. I will get FTP credentials and post them here once I get them.

In the meantime, here's a little about what we suggest to do when migrating from a previous churchthemes.net theme to Uplifted: https://churchthemes.net/support/tutorials/migrating-antioch-calvary-trinity-urban-city-uplifted/#main-pages - This is what I believe started giving him the trouble because he couldn't create a /sermons/ page - Let me knwo if you have any other questions.

matthewsimo commented 10 years ago

Changing the Messages page's slug from sermons-2 to messages didn't work, the sermons slug was still redirecting to the sermons-2 url, I cleared permalink cache too and no worky. We need access to the .htaccess & server - something is up.

angela-crist commented 10 years ago

Still awaiting FTP credentials, I will touch base tomorrow if we don't hear by then

chriswallace commented 10 years ago

Did you use monkeyman rewrite analyzer to check for permalinks conflicts?

On Monday, October 27, 2014, Matthew Simo notifications@github.com wrote:

Changing the Messages page's slug from sermons-2 to messages didn't work, the sermons slug was still redirecting to the sermons-2 url, I cleared permalink cache too and no worky. We need access to the .htaccess & server

  • something is up.

— Reply to this email directly or view it on GitHub https://github.com/UpThemes/uplifted-theme/issues/70#issuecomment-60643172 .

Chris Wallace Principal Creative // Lift

mobile 314-406-9109 skype chriswallace7 email/gtalk chris@liftux.com

http://liftux.com

matthewsimo commented 10 years ago

Any word on this @angela-crist? I've confirmed that the Church Themes Content Plugin is creating a post archive rewrite rule for the /sermons/ slug.

This is where the conflict is, but why it's not loading the sermons post type archive page at /sermons/ and is just 301'ing to /sermons-2/ needs some investigation. Let me know if/when ftp creds come through. Thanks.

angela-crist commented 10 years ago

@matthewsimo Here's the FTP info. Just got it this morning. Thank you so much for following up!

Username: upthemes@icommunitychurch.com Password: @R0iucezP$qK

Should I rely anything to the customer regarding your previous comment? Let me know what you find out after review the FTP setup.

Thank you!

matthewsimo commented 10 years ago

Just checked http://www.icommunitychurch.com/sermons/ this morning and it is loading and not redirecting any more.

However, it's the directory they are using to store the sermon assets (audio/images). This would be why it wasn't working. When the server tries to handle a request for the /sermons/ url, it first looks in the directory.

Can anyone else attempt to use those FTP creds? I used them and it's to a blank directory with nothing in it - want to make sure I'm not going crazy before we pester them again..

image

matthewsimo commented 10 years ago

@angela-crist Firstly, they need to move all their sermon assets. They can move this out of the server docroot. Or remove it all together after uploading these to WP, which will save them into the uploads directory.

The point is, this directory, being in the server's docroot is causing this conflict.

garand commented 10 years ago

I'm seeing the same thing.

angela-crist commented 10 years ago

@matthewsimo I got a blank directory too. What would cause that? Looks like they created a new user/pass for us. Perhaps they missed something. What are your thoughts?

garand commented 10 years ago

They probably didn't set the user permissions properly, or didn't set the root directory for the user properly. Not sure on that though.

matthewsimo commented 10 years ago

Yea, that's what it probably is. I'm thinking their IT/server guy is probably a volunteer.

On Fri, Oct 31, 2014 at 10:01 AM, Anthony Garand notifications@github.com wrote:

They probably didn't set the user permissions properly, or didn't set the root directory for the user properly. Not sure on that though.

— Reply to this email directly or view it on GitHub https://github.com/UpThemes/uplifted-theme/issues/70#issuecomment-61273127 .

angela-crist commented 10 years ago

@matthewsimo Would you mind trying this:

Site: ftp.icommunitychurch.com Username: upthemes@icommunitychurch.com Password: @R0iucezP$qK

I can't get this to work but the customer said "I just logged in without any problems using Cyberduck - it did make me switch to ssl. I used the following credentials:"

Let me know if it works for you.

garand commented 10 years ago

Yea, so that works fine now. They have a /sermons directory, which is causing the issue.

angela-crist commented 10 years ago

@garand What do you suggest they do? Would they just remove that directory and all will work fine then?

matthewsimo commented 10 years ago

Angela, see my comment from 5 days ago where I cover some actions they should take. If it's unclear or if customer doesn't understand let me know I can spend the time to write up a more step-by-step action list for them if you think that'd help.

angela-crist commented 10 years ago

@matthewsimo @garand Thank you so much for your help on this. I informed the customer and I will reopen if they have an additional question regarding this issue. Thank you!