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CiscoDevNet / finesse-sample-code

Sample Gadgets and code for use with Finesse
MIT License
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Cisco ScreenPop opens a popup also when a call ends #12

Closed floatingpurr closed 4 years ago

floatingpurr commented 4 years ago

I'm using the default screenPop.js but instead of opening an iframe I want to open a custom url in a new tab based on call variables with: window.open(myUrl);

All works fine, however sometimes when the agent presses the end button, another identical popup is triggered. I logged the user.getState() and, in those cases, the user is still in the Talking state unless she has already pressed the end button.

Is there a way to fix this?

dekwan commented 4 years ago

Hi,

Will reply in the Cisco DevNet forum here: https://community.cisco.com/t5/contact-center/cisco-screepop-opens-a-popup-also-when-a-call-ends/m-p/4046702#M10815

Thanx, Denise

floatingpurr commented 4 years ago

Oh thanks. I'm sorry for the double posting, but I did not know which was the best place to ask for support. Looking forward to hearing from you there, then.