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CiscoDevNet / socialminer-sample-code

Sample code using Cisco SocialMiner APIs
https://developer.cisco.com/site/socialminer/overview
MIT License
24 stars 22 forks source link

code not working #19

Open K0009 opened 4 years ago

K0009 commented 4 years ago

Hello Team, Greetings for the day!! I have used 2 sample codes of this repository but i am not able to achieve complete functionality. i have used "customer-chat-proactive" and "customer-chat" but in both i am not getting the events by which i am not able to have end to end chat from the agent logged in finesse UCCX.

Please help me on this. I am getting the error in both code follows:- <?xml version="1.0" encoding="UTF-8" standalone="yes"?>no user found for the current session id: C0F5C76EE806FBA2F0B5CAE94D082440notFound"

Please help me to have complete 2 way chat.

umnagendra commented 4 years ago

Hi @K0009, this error happens when SocialMiner fails to identify a chat session - either because the chat session has timed-out or ended, or if the API request is missing the session cookie.

Can you confirm that you are sending the session cookie with each API request to SocialMiner?