service now layout and update set, along with folders

[arubhatt]

Types of changes

• [ ] Bug fix (non-breaking change which fixes an issue)
• [X] New feature (non-breaking change which adds functionality)
• [ ] Breaking change (fix or feature that would cause existing functionality to change)
• [ ] I have read the CONTRIBUTING document.
• [ ] My code follows the code style of this project.
• [ ] My change requires a change to the documentation.
• [ ] I have updated the documentation accordingly.
• [ ] I have added tests to cover my changes.
• [ ] All new and existing tests passed.

Please check if the PR fulfills these requirements

• [X] The commit message follows our guidelines
• [ ] Tests for the changes have been added (for bug fixes / features)
• [ ] Docs have been added / updated (for bug fixes / features)

What kind of change does this PR introduce?

(Bug fix, feature, docs update, ...)

Addition of Service Now Desktop layout and Folders for other CRM connectors - Zendesk, MS Dynamics, Salesforce, Service Now

What is the current behavior?

(You can link to an open issue)

NA

What is the new behavior

(if this is a feature change)?

New Configuration file

Does this PR introduce a breaking change?

(What changes might users need to make in their application due to this PR?)

No breaking changes, only a new sample layout added for the CRM - Service Now

Other information:

Tidied up the folder structure for the other CRMs to keep them neatly organized