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City-of-Bloomington / uReport

Issue tracking and constituent relationship management system with an Open311 (GeoReport v2) endpoint designed for local governments
https://bloomington.in.gov/crm
GNU Affero General Public License v3.0
41 stars 29 forks source link

Ability to merge multiple tickets regardless of location #300

Open charlesbrandt opened 7 years ago

charlesbrandt commented 7 years ago

Sometimes there are multiple tickets at different locations that are all related. An example would be snow removal requests for a single property owner.

We could create a new action "Merge Case". This would have a field where the related case number/id could be specified. After that, a comparison could be shown with a button to confirm that the merge should happen.

charlesbrandt commented 6 years ago

Example tickets that would benefit from a "Related Case" association:

https://bloomington.in.gov/crm/tickets/view?ticket_id=161404 https://bloomington.in.gov/crm/tickets/view?ticket_id=161377

Also, implementing this feature may make #306 redundant.

inghamn commented 4 years ago

342